Is AliExpress.com A Scam?

The WFHW team recently completed a not so favorable AliExpress.com review of the Alibaba.com website, giving it a user beware rating.

Since AliExpress.com is owned by Alibaba.com we felt it was important to let our readers know if AliExpress.com could be trusted or are they operating with some of the same unethical strategies that are giving Alibaba.com a bad name.

To read the review of Alibaba.com in its entirety click here.

What is AliExpress.com?

AliExpress.com founded in 2009 is a marketplace offering products at factory prices direct from China.  Orders can be as small as a single item.

The AliExpress.com website is actually featured on the main Alibaba.com website.  When you sign up for a free membership with AliExpress, you are actually registering with Alibaba.com at the same time.

Unlike Alibaba.com (which has no payment tracking because they use Western Union), payment for products purchased through AliExpress.com are held by Alibaba.com in their Escrow Alipay system and are only released to the seller once the product is received by the purchaser.  This system was put in place to overcome one of the biggest challenges Alibaba.com was experiencing, non delivery of products.

However, it appears that the escrow system has not completely resolved the problem with products not being delivered.  There were a few customer complaints suggesting that even though the money was held in escrow, when they did not receive their product and requested a refund, the money was not release back to them.  One person after waiting several months still had not received their money back, nor had they received the products they purchased.

What Are The Main Differences Between AliExpress.com and Alibaba.com?

I had to take a real close look at these two sites in order to identify the main differences.

1)  All the suppliers for AliExpress.com are from China where as Alibaba.com has international suppliers as well as suppliers from China.

2)  AliExpress.com payments are made online when the order is placed and funds are held in an Escrow.  Buyers at Alibaba.com make payments offline via Western Union so there is no way to track where the money goes.

3)  Unlike Alibaba.com which caters to companies with large orders, AliExpress.com provides products to both companies and individuals with no minimal order requirement.

4) Shipments on AliExpress.com are by air only, while Alibaba.com offers a choice of shipping by sea or air.

AliExpress.com website

What Do You Need To Be Aware Of Before Making A Purchase Through AliExpress?

The use of an Escrow-based Alipay system to manage payments between sellers and customers may help to prevent the non delivery of products – a concern of customers and one of the major stumbling blocks with Alibaba.com.  However, there are problems that it won’t solve.

Buyers that purchase products through AliExpress.com will still be dealing with the same vendors that service Alibaba.com.  Because there are no regulations and quality control in place, some of these sellers have unethical business practices which have resulted in a large number of the complaints issued by purchasers about Alibaba.  The only difference is that sellers won’t get the money until the product is in the customers hand.

Sellers have also been known to replace items with similar look-a-likes that may not have the exact specification so you need to check merchandise very carefully when you receive it.  There have been a number of complaints that sellers were not able to deliver products on time.  However, the time frame it takes for products to clear is an unpredictable variable that could cause product arrival delays.

Potential buyers need to examine vendors very carefully before making any purchases.  The following are 5 warning signs that you should be aware of when researching a seller.

1)  They Offer a Wide Range of Products.
If the sellers profile indicates that they sell a wide range of products, this is an indication that they are a trading company and as a result you won’t get the best deals.

2)  They’re Slow To Answer Or Don’t Respond At All To Pre-sell Questions.
If they don’t provide any pre-sell customers service, who is going to help resolve your situation if you have an issue after making a purchase and require customer service?

3)  They Are Located in Fujian
While not all sellers from this region are crooks, sellers in this area have a reputation that is notorious for generating customer complaints.

4)  They Don’t Use The Same Name Or Provide A Company Name Without A City
Sellers should always have a city attached to their name.  Most Chinese companies do.  If you come across a seller without a city attached to their name, you should be very cautious.

5)  They Claim To Sell Brand Name Products
Brand name products are sold at brand name prices.  It would be very unlikely that a small company like AliExpress could acquire brand name products to sell.

AliExpress is not a scam, but there are unethical sellers so you need to be careful and do some research before considering making a purchase.  You may even consider testing the waters by making a small purchase before investing any significant amount of money in products.

~Terri
WFHW Team

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Click Here to Leave a Comment Below
Claire - August 19, 2016 Reply

They definitely give you the run around. Cancel any orders you placed immediately as even if you want something, it says in small print that it can take up to 60 days to get it. So ridiculous. They speak in circles and you never quite get results. Contact your cc company and have them flag the charge as this company is a fraud in all ways. They are just trying to make money, as we all are, but their practices are shady.

    Marcus - August 20, 2016 Reply

    Hi Claire,

    Thanks for your thoughts on AliExpress. I agree that when there’s a problem with an order they make it difficult to get a positive resolution. It’s such a shame they don’t place greater importance on the customer, but unfortunately it has been that way for some time.

    I will just add, as many others have, not every purchase you make on AliExpress will lead to a negative situation. Many of my readers have commented on positive experiences but there should definitely be more protection in place for those who fall victim to the scammers out there.

    Thanks for stopping by, Claire!

    Marcus – WFHW

S - June 12, 2016 Reply

Buyer beware is exactly right. Buy from this site and you are tossing the dice. In my experience when you make a purchase you are at the mercy of the seller, some are legit and others are unscrupulous. I have had dealings with both. But if you do run into problems do not expect any customer service. They will always side with the seller. I ordered some items that never came and they asked me to prove I hadn,t received it. After contacting my post office they said There was no record of my order. Yet how do you show you do not have something? It was rediculous. They did nothing for me and released payment to the seller. I’ve now had a few poor experiences with aliexpress and have decided not to use this site any longer.

    Marcus - June 13, 2016 Reply

    Thanks for sharing your experiences, S.

    I’ve received many similar comments about Aliexpress in the past, so your comments will only re-enforce the views of others.

    Thanks again and have a great day!

    Best wishes,

    Marcus – WFHW

Aussie - January 24, 2016 Reply

My credit card was charged by Aliexpress.com London GBR. I live in Australia. It was USD. Never brought online with the card. Not an Aliexpress or Alibaba customer. Aliexpress won’t assist as states privacy policy for buyer! What about my privacy that was breached by them processing the charge.

    Marcus - January 25, 2016 Reply

    Hi Aussie,

    I believe this is likely to be a case of identity theft more than anything, and probably not connected directly with Aliexpress.

    However, thank you taking the time to let us know. This would definitely be something that you should discuss with your credit card supplier asap.

    Best wishes,

    Marcus – WFHW

PJ Weis - October 20, 2015 Reply

I purchased two Samsung S6 phones July 2. They arrived July 7. None of the chargers worked. One phone stopped working after a day. The Seller agreed to replace the phone and suggested a 4G LTE upgrade for $10.00. I had to ship the phone back ($18.00) The day after I shipped the phone the 2nd phone stopped working. I notified the seller and decided to wait till the new phone arrived. Three weeks later the new phone arrived. That phone would not recognize the SIM. Contacted seller and AliExpress. Seller would not return emails or Skype. AliExpress to me to follow their complaint process, which I did. In the process of trying to work this out. My carrier said that my phone was stolen and shut off my service. It took two days to get my other phones unblocked. As of today, AliExpress told me that the Seller was out of business and there was nothing that they could do at this point. If you look deep into their structure, there is no way to contact them directly. Only means is through their CRS and they are worthless is resolving issues. I am out $421.00, all due to AliExpress failures to protect their buyers. DO NOT purchase anything through AliExpress. There is a very good chance you will lose your money and own a worthless piece of trash .

    Marcus - October 21, 2015 Reply

    Hi PJ,

    Yes, your experience highlights the fact that buyers protection at AliExpress is the weak link. I have said this so many times before, but why would such a large company fail to place importance on this crucial part of the buying/selling process? I simply cannot understand how a company can survive without greater emphasis on customer satisfaction.

    Thanks for stopping by and sharing your experience, PJ.

    All the best,

    Marcus – WFHW

IbbyDar - August 25, 2015 Reply

I’ve ordered many things from AliExpress, and so far they have been up to standard. The sellers are quick to respond and they also help me with things like tracking and information about the product involved.

I find that shopping apps and websites like AliExpress can be trusted, however you do need to check things like reviews and ratings on the products, just to be sure.

I’ve also used shopping apps like Wish, who, like ALiExpress, are quite accurate and give fairly cheap prices and discounts rather than the over-priced product we get in the UK.

IT CAN BE TRUSTED, IT’S JUST WHO YOU’RE BUYING IT FROM THAT YOU NEED TO LOOK OUT FOR!

    Marcus - August 26, 2015 Reply

    Perfect conclusion there, IbbyDar. You need to be wary of the sellers.

    In addition to that I would also like to point out my biggest concern…how Aliexpress appears to favor sellers over paying customers. It’s something that I see consistently, and I feel it contributes to the poor customer satisfaction associated with AliExpress. If they get that bit right I think they will go a long way to addressing their biggest issues.

    Thanks for stopping by and sharing your thoughts.

    Marcus – WFHW

Yanu - August 11, 2015 Reply

DO NOT BUY FROM ALIEXPRESS !!!
I ordered a product for Android following the seller confirmation that the product is indeed for Android. When I got it, I found out that it is for MS Windows. After I placed a dispute and provided all required evidence, the so called “arbitration” decided to refund only 40% of the money, because that was the seller suggestion.
It looks like Aliexpress is a “buy and pray” site.

    Marcus - August 11, 2015 Reply

    Hi Yanu,

    Sorry to hear about your experience with AliExpress. It’s yet another example of the unfair customer service that appears to put sellers ahead of buyers.

    Best wishes,

    Marcus – WFHW

Matt - June 20, 2015 Reply

I have just purchased my first and last item from aliexpress, it was a laptop screen, I had initially purchased one through ebay only to discover the I/O port was on the wrong side, the exchange process was painless with a full refund of my return shipping also. Now aware of the right left I/O port issue, I continued shopping and found the product on Aliexpress with a photo showing the I/O port on the correct side. I emailed the seller to confirm it was on the correct side and he replied saying it was as pictured, so I ordered. When it arrived guess what it was on the wrong side, so with no experience in how this was done I opened a dispute, problem it wanted photos and videos which I selected and “uploaded” it told me they still needed to be uploaded. I then contacted the seller directly and once again thought I uploaded a photo, 3 days later they contacted me and said they would need a photo, at that point knowing I had provided the photo I exploded and replied that I had trusted his information before purchase and found it a bit rude asking for a photo. I then tried to complain to a human being at Aliexpress, I had to google it to get through to a human at Alibaba live chat who put me through to a human at Aliexpress live chat. Instead of taking control of the situation they asked for a photo, once again I explained the situation and they said the only way it could be dealt with was through initiatting a dispute and they would show me how to do it. At that point I closed the conversation as much as I dont want to loose AUD$104, I make that in two hours work and I had already wasted between two and four hours.

    Marcus - June 21, 2015 Reply

    Hi Matt,

    Your story sums up how frustrating it can be when a buyer is let down by both a seller and the support system in place at Aliexpress. Whilst it’s great when you find good sellers on Aliexpress, the bad ones continue to sell inferior goods and basically getting away with it. I cannot for the life of me understand how a business can operate in this way.

    Wishing you all the best, Matt.

    Marcus – WFHW

Silverliner - May 27, 2015 Reply

I have been purchasing clothing, clothing accessories and simple medical devices from AliExpress for about one year. I am a careful shopper, doing as much homework and research as I can before the purchase. I study the fabric and size, taking into consideration that China goods are measured in the Metric system. One inch = 2.54 cm. You simply cannot buy clothing using the “small, medium, large” or “10, 12, 14, etc.” of American clothing goods. I also consider the rating of the seller, as AliExpress provides a grading system for each supplier.

So far, I am extremely happy with about 90% of goods received. There were only about 5 disappointments; where the product was supposed to be larger, but arrived too small (Chinese are petite); or wrong color was shipped.

When I submitted questions to suppliers, they answered in a speedy fashion. Expect a one to two-month wait for most goods, but well worth the wait. Learn the system and you can take advantage of some great bargains.

    Marcus - May 28, 2015 Reply

    Some great advice there, Silverliner.

    It definitely makes sense to be really careful when ordering goods, especially clothing were sizes can be very different around the world.

    You’ve offered some great advice here and I’m sure your comment will be very helpful to my visitors. Thank you!

    All the best for now…

    Marcus – WFHW

Teri - May 11, 2015 Reply

I heard a positive news story about Aliexpress awhile back so decided to make a purchase. Big mistake. They made a big error on my order and wanted me to pay $25 to ship a $35 purchase back to them. I understand needing to pay return shipping if the error was on my end or I decided that I didn’t want the product for some reason that was not their fault but not when the error is on their end. Back to ebay I go…

    Marcus - May 12, 2015 Reply

    Hi Teri,

    Sorry to hear about your experiences with Aliexpress.

    Your story typifies everything that frustrates me about Aliexpress and how they handle customer service in particular.

    It’s a key factor that *should* be more important to them. Sadly, it’s not.

    I wish you every success over at eBay.

    Marcus – WFHW

gerry - April 21, 2015 Reply

WARNING DO NOT BUY!!! unbelievable this site is still online – pure rip off

buyed around 30 items in the past year. most were highly different from the desciption. sizes are pure luck someone sells an m which is an xxl from another buyer, even their size tables are totally inacurate ?! why do they have them???!!! items look good in the pictures but are ugly in real just google “aliexpress real vs expectation”. but there are also a very few good seller. if you buy 10 item i would say one or two are like expected.

big problems:
1. seller ratings are only for shipping. if someone receives an item he gives normally 5 stars. THE RATING DOES NOT REFLECT THE ITEMS QUALITY.

2. their “support” team is horrendous. i claimed 2 items who were totally rip off and had nothing to do with the description, i provided more than enough evidence and got nothing… not even an explanation they just closed my case.

in one case the seller said he shipped me the requested item and that i am a liar (only half the ordered and payed items were in the package) ok can happen right? second one was a fake Adidas shoes for 60$ it was not even with a logo and the sole was not fixed (you have seen glue…) what would you think did the support (according to their terms for fake items you get a FULL REFUND!)? yes exactly closed the case without any words why.

D O N O T B U Y T H E R E !!! if you have luck and get a acceptable item it is never ever worth the stress you have!

PS: i know NOT ONE rating site where aliexpress has more than 1 of 5 Stars! (and i know a lot!)

Gerry
Switzerland

    Marcus - April 22, 2015 Reply

    Hi Gerry,

    Thanks for stopping by.

    Sorry to hear about your experiences with AliExpress, and yes they are consistent with many others who have left their comments.

    The one thing that surprises me the most about such a big company is the quality of the customer support. This really should be an area of focus when you are dealing with such a large volume of customers. It should be a priority to offer the best possible support to ensure the ongoing growth of the business but it would appear that it is anything but.

    Totally baffling!

    Best wishes,

    Marcus – WFHW

John Okundolor - April 15, 2015 Reply

I bought Samsung galaxy mega 6.3 black for $339:99 on sunday, and on Tusday I was asking to change for a better samsung phone. i dont have no body to talk with. i was asked to go on computer to make a change or request a refound. irealy dont want that product. i am going to make case and claim through my bank right now if i can not contact them today.

    Marcus - April 16, 2015 Reply

    Hi John,

    Sorry to hear about your experience here with Aliexpress. Nothing is as simple as it should be, right?

    I hope everything goes well with your claim for a refund.

    Best wishes,

    Marcus – WFHW

Matthew - February 11, 2015 Reply

For those wanting to try I started using Aliexpress middle of last year mainly for plushies and some toys for my kids that are hard to find locally. So far I have received everything except for one item I have ordered. For the item that never arrived I lodged a dispute and got my money back a few days later (the seller gets some time to respond). Some items I ordered took a long time to arrive (over 3 months) but that was due to postal service strikes with all my stuff sitting at one of our international depots for at least half that time.

I have recently tried ordered some jewellery, hoping it goes the same way but by the general speed and professionalism in response from the sellers to queries it doesn’t seem like it will be a problem.

One warning, on the tech goods that have a price REALLY too good to be true just check if they have reviews, if not then avoid. I tried to buy a budget smartwatch for the fun of it as I couldn’t argue with price. Aliexpress actually have some type of monitoring system for suspicious sellers and the sale was paused for review. A few days later with the scam seller obviously high tailing it I was told I would be refunded, I’m expecting it in a few days, will say if otherwise but looking back so far I don’t see a problem.

    Marcus - February 12, 2015 Reply

    Hi Matthew,

    Thanks for the great input.

    You highlight something here that is becoming a consistent and obvious factor…smooth transactions on Aliexpress are not just dependent on the seller, they are also dependent on the type of products you are buying.

    From the feedback I receive here it would appear that buying anything related to the technology industry, especially crazy cheap deals, is often where issues arise. I think you proved that with your attempted purchase of the smartwatch.

    That said I am pleased to hear that you have had few issues with the purchase of kids toys and I hope this continues for you in the future.

    All the best,

    Marcus – WFHW

duaa - February 9, 2015 Reply

i am promoting aliexpress and now i have 3000 points , but my points dashboard showing only 5$ coupon to redeem , all opther people have 5$ , 10$ , 20$ , redeem option , then why not me.. i want to redeem 20$ coupon .. can any 1 help me ? i dont know whats wrong with my aliexpress and points dashboard. thank you

    Marcus - February 11, 2015 Reply

    Hi duaa,

    I have never promoted AliExpress so I don’t know what the issue might be here. My advice would be to contact AliExpress support, probably the affiliate dept would be the best choice, and they should be able to advise you on the issue with your points dashboard.

    Best wishes,

    Marcus – WFHW

Supunsa McAfee - January 27, 2015 Reply

I ordered a lot of clothes on December 1st, 2014 and today January 26th 2015 almost 2 months I ordered stuff from different sellers and 2 sellers ship within 2 weeks but this sellers Princes et princesses never ship their item to me they keep lying and lying about they shipped my stuff how come I haven’t receive if they really shipped? I order same days with 3 other sellers I received 4 weeks ago…I think I will loose my 85 UDS what a SCAM

Abby - January 20, 2015 Reply

I’m considering purchasing a prepaid visa at the store and paying for my ali express purchase with it so they don’t have access to my bank account. I wish they took PayPal. That’s sketchy.

    Marcus - January 20, 2015 Reply

    Great thinking Abby! I actually do this for work from home products that I review. Not all of them, just the ones that I have concerns about.

    Best wishes,

    Marcus
    WFHW

slate21 - January 17, 2015 Reply

I placed two orders in the last 10 months on AliExpress using three different cards (a Visa Debit, and two Visa Electron). The payment went through (as it does with Amazon and Ebay and any other online legitimate store, same shipping details, same cards), the money was instantly taken from my account. A day later I received a communication informing me that the order was closed due to security reasons. The electronic items I had tried to purchase were almost 35% less than elsewhere (hence me placing the orders). That I believe is the hook, the bait for us to use our cards and let them made the transaction. I am not business insider but I firmly believe that, even though the money was returned (in one instance at least.. still waiting for the second transaction to be reimbursed), the transaction must have generated somehow a profit to them.
A scam?
Wish someone with banking backgound would look into this matter soon. I am tired of this Chinese fraud

    Marcus - January 19, 2015 Reply

    Very scarey stuff, especially considering the transaction was closed the next day.

    At least you did get your money back for one transaction, but it is a concern that your credit card details have been accepted then declined within the space of 24 hours. It makes you wonder what they can actually do with that information.

    Best wishes,

    Marcus
    WFHW

Raja Faheem Anwar - January 9, 2015 Reply

Since last 06 months I have started buying on Aliexpress but I was member of Alibaba.com since last 6 years and never tried purchasing from that website before.

Now in last 3 months I did USD1000 purchases from them found them my God too cheap prices I can never believe that someone can give me a chronograph watch which looks cost USD$60 is only USD$6, and when it receive it was amazing in quality.

Only thing which I am not happy is quality of clothing and clothes whatever you buy from them is really not reliable.

Electronics, Watches, Jewellery, Home décor rest all whatever I buy was amazing in quality I will recommend Aliexpress.

    Marcus - January 9, 2015 Reply

    Hi Raja,

    It’s great to hear of someone having a positive experience with goods purchased on AliExpress. Thanks also for sharing your thoughts on items that you have found to be of poor quality. This information will be very helpful to my visitors.

    Best wishes,

    Marcus
    WFHW

Mike - January 6, 2015 Reply

Anybody has experience of working with Aliexpress not as an ordinary buyer but as an Affiliate? I thought about trying it. Is it worth it? I mean risking my reputation and starting affiliate business instead of just my own ecommerce store (where I can check the quality of products and the delivery)?

    Marcus - January 8, 2015 Reply

    Hi Mike,

    Good thinking but there might be more than an element of risk here due to the fact that you would be relying on the supplier completing the order. As you can probably tell from the many comments here, finding reputable suppliers at Aliexpress is not easy.

    Best wishes,

    Marcus
    WFHW

Veer - December 6, 2014 Reply

Hello Marcus, Thanks for the info. Yes, I am completely agree with you that AliExpress is not a scam but few sellers are there who make buyers to fel like its a scam. So every one should check the seller’s profile and reputation before making purchase.

That’s what I know. Have a good day.

    Marcus - December 6, 2014 Reply

    Totally agree with you there, Veer.

    Using Aliexpress is not without risk so be careful and apply some common sense before buying.

    Best wishes,

    Marcus
    WFHW

Jess - December 4, 2014 Reply

I have used aliexpress a couple of times now and i have always recieved the right products and am happy with the service but everytime i make a payment, extra money is taken out of my account. Last time it was only small amounts like $10. but yesterday it an extra $34 was taken out of my account. I could clearly see the 5 payments made to the different sellers, but there was that $34 payment made to aliexpress.com. Im not sure what to do about it :/

    Marcus - December 4, 2014 Reply

    Hi Jess,

    This is definitely something that you need to get to the bottom of. I suggest contacting Aliexpress support and asking them why these payments are being taken from your account. You can do this through the following page:

    http://www.aliexpress.com/help/home.html#center

    The best of luck to you, Jess.

    Marcus
    WFHW

Balaji Subbiah - November 12, 2014 Reply

Beware of ALIEXPRESS
Do not buy any stuffs from aliexpress it is all fake product and send wrong product still you have to pay at-least 50% of product price that also after struggle 1 month by placing dispute case and if your right then you get only 50%. And In Chinese pink color is called red so be careful about aliexpress. I have brought the red color case with screenguard for my tablet. but they send me the pink color case without screen guard. I have made a disputed but the seller rejected it and says this color is called red in china. So I have escalate the dispute to there case management team. they are not reply me for more then 22days then I contacted them via chat and request them to look in to it. Then there case management team check the case and accepted that this is wrong color but we can make only 50% refund only and close the case. Why I have to pay for the goods we don’t want it. So Please guys do not by from aliexpress

    Marcus - November 12, 2014 Reply

    Hi Balaji,

    Sorry to hear about your experience with Aliexpress.

    From what you have said it sounds very much like your issue related to the color of the phone case. I’m fully on your side here as red should be red so something should be put in place to warn potential customers if they are buying color-specific products from China.

    This is yet again another example of why people are so frustrated with the Aliexpress service…relatively minor issues that should be easy to resolve.

    Thanks for stopping by, Balaji, and the best of luck with all future online ventures.

    Marcus
    WFHW

emily - November 8, 2014 Reply

I personally love Aliexpress. I mean… free shipping, ridiculously cheap prices… of course some stuff won’t be the highest quality but I have yet to receive something that was bad. However I do keep my purchases to relatively simple items: a stuffed animal, stockings, corsets (all the corsets I have gotten have been AMAZING quality and an amazing buy for the price) and a necklace or two. Also never had a problem with any fraud. I’d say keep the expensive and important stuff to in-person sellers and the cheap and easy things to those with free shipping.

    Marcus - November 8, 2014 Reply

    Hi Emily,

    Great to hear about a positive experience from an AliExpress customer!

    You echo the opinions of those who have posted here with good advice when dealing with Aliexpress. Keep it simple in terms of expense and quantity and then if something should go wrong it is not a major financial loss. Also finding trusted sellers is very important.

    Thanks for stopping by!

    Marcus
    WFHW

Emily - October 2, 2014 Reply

I ordered a dozen glass crystals through a seller from aliexpress. While they did arrive, the seller made NO ATTEMPT WHATSOEVER to assure that they were shipped properly (i.e., all were thrown in a bag without any wrapping around them) and as a result, all were broken either completely in half or chipped at every single facet and were unusable. I am suspicious that they may have even been broken prior to purchase, and that they did this to unload defective merchandise and extort shipping/handling fees. I send a photo pf the damaged merchandise and was told that if I wanted a refund that I had to pay shipping to return the merchandise, which I refused to do due to the fact that the costs were high, no resale was possible on their part, and that they had shown complete negligence in their shipping. The dispute process was a joke; I ended up putting a stop payment through Visa instead. As far as I can tell, there is no way to air a grievance to aliexpress on a frozen order, so I hve decided not to do any further business with them and I am sharing my experience where I can. Also, I have to say that prices on ebay are comparable if not better. Aliexpress is simply not worth the headache.

    Marcus - October 5, 2014 Reply

    Hi Emily,

    Thanks for sharing your experience with AliExpress.

    Once again this highlights how buyers are at the mercy of some unethical sellers when buying goods, and in addition it also highlights where AliExpress should be sealing the holes in their leaky bucket.

    Yes, there are things that people can do to greatly reduce the risk of buying dodgy goods, but it is not a 100% guarantee.

    Thanks once again for sharing, Emily, and I am pleased to hear that you have at least been able to stop the payment to this seller.

    Best wishes,

    Marcus
    WFHW

Diana - September 6, 2014 Reply

I ordered a phone, it worked for 1 week and having a hard time getting an address to return the phone after, they assure me that I have warranty on the item. There’s no customer service on Aliespress, I would advise people to refrain from buying from Aliexpress. I will never buy from them again

    Marcus - September 8, 2014 Reply

    Sorry to hear about your experience, Diana.

    This is the kind of situation that Aliexpress should be taking note of…a customer has a bad experience and as they don’t receive the right level of support, the customer will never come back.

    It really shouldn’t be this way.

    Thanks for stopping by and sharing your story, Diana.

    Marcus
    WFHW

Anja - September 6, 2014 Reply

I’ve never had any problems with Aliexpress and I’ve had about 15 orders there. The key is to ALWAYS check the feedback people leave! It’s really not that hard to find a good seller if you just check their feedback! You can even sort products by “top rated” and “seller rating”. If you get ripped off the fault is obviously on the sellers side, but you should have done your homework before buying.

    Marcus - September 8, 2014 Reply

    Great advice, Anja, and it’s a logical approach that everyone should take when considering purchasing goods from Aliexpress.

    Regards,

    Marcus
    WFHW

Oleg - August 29, 2014 Reply

This is the first time that I was deceived on aliexspress.
The seller zhao yuqiao did not want to talk to me.
He did not want to give me back my money or exchange shoes,
that he send to me.He agreed that made ​​a mistake
the size of the shoe and then simply ignored all my
questions about how to fix this problem.
Looks like aliexpress don`t care about reputations and
customer satisfaction.I Think I lost my money ,but this gonna be
last time I buying any thing on aliexpress.

    Marcus - August 30, 2014 Reply

    Hey Oleg,

    I think this has more to do with the seller rather than AliExpress. That said, AliExpress should have a process in place to deal with situations like this. It’s not exactly rocket science.

    Thanks for stopping by, I really appreciate it, and I hope that you have better luck elsewhere with your online purchases.

    Best wishes,

    Marcus
    WFHW

    Marcus - August 30, 2014 Reply

    Hey Oleg,

    I think this has more to do with the seller rather than AliExpress. That said, AliExpress should have a process in place to deal with situations like this. It’s not exactly rocket science.

    Thanks for stopping by, I really appreciate it, and I hope that you have better luck elsewhere with your online purchases.

    Best wishes,

    Marcus
    WFHW

Joseph - August 16, 2014 Reply

aliexpress is indeed buyer beware. the sellers are not dishonest, I have had to get my money back a few times with little problem. But honestly, unless you are an expert at what you are buying, you shouldn’t buy wholesale. Just because your local electronics store is run by teenagers who know nothing, doesn’t mean experts haven’t picked what to sell there.

    Marcus - August 17, 2014 Reply

    Thanks for your tips, Joseph.

    As has been mentioned many times throughout the replies to this post, there are a number of things that you can do to reduce the risk associated with buying from sites like AliExpress where the customer is at the mercy of the seller.

    Yes, there are genuine sellers on there, but unfortunately there are also dishonest sellers – purely because the system allows them scam the buyer with considerable ease.

    With that said, I am pleased to hear that you haven’t had too many problems with your purchases/refunds. As you rightly say, it is definitely a buyer beware way of purchasing goods online.

    All the best,

    Marcus
    WFHW

luvlee - August 9, 2014 Reply

Hi WFHW, i was about to make 6 purchase with aliexpress, clothes and a jewelry, now that i’ve read such comments, i’m having second thoughts. No wonder they’re price are low than the usual. And i’m having goosebumps, thanks god it was raining like dogs here, so i decided not to the send the money as of now. Whew. Thank you. Your site is very helpful.

    Marcus - August 11, 2014 Reply

    Really glad to have helped you out here, luvlee!

    You can see from the comments to this post that there are definitely issues associated with buying goods from AliExpress, and I am very thankful that people share their experiences.

    Hopefully this goes some way to helping Aliexpress improve their service for the good of their business and the paying customers.

    Best wishes,

    Marcus
    WFHW

    barbara - June 6, 2015 Reply

    have been using aliexpress for about 8 months now. a lot of orders. really enjoy using them, have had a couple of run in with sellers, but I am well satisfied with the co.

      Marcus - June 7, 2015 Reply

      Hi Barbara,

      Glad to hear that on the whole you have had a positive experience with AliExpress.

      Best wishes,

      Marcus – WFHW

Valerie - July 25, 2014 Reply

I ordered 2 dresses from this company, and when they arrived the quality was so bad that I wanted to return them and receive a refund; however, it was difficult to find out how to do that and I ended up contacting my credit card company to receive a refund after I mailed the items back. This is a terrible company, and I want to warn others not to do business with them.

    Marcus - July 29, 2014 Reply

    Sorry to hear about your experiences, Valerie, but I am glad to hear that you were able to get your money back in the end.

    This is likely down to a combo of a poor seller and AliExpress’s refusal to offer more protection for the paying customer. It’s a consistent theme throughout all of the comments to this post, and it’s something that I think could be easily addressed by AliExpress.

    Let’s hope they get around to resolving this…before it’s too late.

    All the best,

    Marcus
    WFHW

Bert West - July 9, 2014 Reply

Re: Ali Express
If something goes wrong: Right now I’m rolling my eyes

Let me put it this way: Some sellers are great, they are decent people and good, honest businessmen. I’ve done business with this one guy – many transactions – and everything has gone very well, and I would and will do business with him again.
BUT, if something goes wrong – and 2 other transactions from 2 other sellers did – The resolution process takes a long time, and there doesn’t seem to be any way to contact Ali Express yourself. Yes, you can contact the dishonest sellers, but that doesn’t do any good.
Ali Express’s resolution process takes a long time – so long that your ability to put the charge into dispute with your Credit Card would expire if you were to wait.
This is what has happened to me. I put the charge into dispute with my Credit Card Company because the process was taking such a long time. Now I am told by Ali Express that “my order has been frozen due to you claim a chargeback to cardholder bank”. Again, this is an “automated response” with no way to respond to them.
So thank goodness I did what I did, and I hope my Credit Card Company decides in my favor.
Out of 3 sellers I have bought things from: 1 seller is good, and the other 2 were not.
Proceed at your own risk. I will continue to do business with the 1 good seller.

    Marcus - July 9, 2014 Reply

    Fantastic overview, Bert, and thanks so much for sharing your advice with my visitors here at Work From Home Watchdog.

    Wishing you the best of luck with your credit card company.

    Marcus
    WFHW

    Toon - July 16, 2014 Reply

    The main problem is AliExpress offers NO buyer protection, especially after you have received your item. I have bought several times with no problems, however, I bought a mobile phone (my most expensive purchase from them) & although it worked great initially, after only 2 months it died. The seller advertises 12 month warranty, but I have been given the total runaround trying to get them to honour this. They finally agreed to repair the phone if I sent it back to them, but when I did, they lied & claimed the phone didn’t arrive. After investigation by China Post, the phone was returned to me with the message that the seller refused to claim the package. So, not only do I have a dead phone, but I also wasted $20 on registered post only to have it returned to me. This has been going on since February & even after four online discussions with supposedly helpful customer service people, nothing is being done. Every time I speak to them they tell me they have passed my issue on to their Trade Security Team, who will investigate & get in touch with me. They never get in touch with me & I don’t believe anything is being investigated. Basically, AliExpress couldn’t care less about customers. This seller is still operating. AliExpress states on their site that all sellers are verified, so really they do have a responsibility to ensure that sellers are doing the right thing. Unfortunately they don’t and I will not be buying anything further from AliExpress due to this total lack of customer care or recourse after you have acknowledged receipt of an order.

      Marcus - July 16, 2014 Reply

      Hi Toon,

      Totally agree with the point that you raise…there is very little in the way of buyer protection in place at AliExpress. If something like this was implemented then there would be nowhere near as many complaints as there are right now as 90% + of the complaints that I hear about each week are down to bad seller experience.

      This is a billion dollar industry so you would have thought that AliExpress would make it a priority to straighten this curve out? I guess not.

      Sorry to hear about your experience, Toon, it’s typical of the many that I hear about each week. Thanks for stopping by and sharing your thoughts.

      Best wishes,

      Marcus
      WFHW

        Toon - July 17, 2014 Reply

        Thanks Marcus, it’s good to have a forum where we can vent a little when we are feeling invisible & voiceless as consumers.

Grace - July 7, 2014 Reply

I buy clothes off aliexpress alll the time. Of course its pretty obvious nothing on this site is legit and is definitely a knock off if it claims to be a major brand, the prices are really good for what you get if you find a cheap item with a good seller. I have got everything i’ve ordered (about 30 items from different sellers) and they have all been well worth the money and usually close to the claimed size, print etc.(Sizes are usually smaller). I definitely wouldn’t buy anything expensive off here but and you do have to be extremely careful but i’d recommend it to any careful shoppers and it is definitely not entirely a scam. :D

    Marcus - July 8, 2014 Reply

    Great and sensible approach, Grace.

    If everyone sticks to simple rules then they can greatly reduce the risk of being scammed – especially the part about not buying expensive items or items in bulk without first buying a smaller volume.

    Thanks for stopping by Grace…really appreciate your input.

    Best wishes,

    Marcus
    WFHW

Mark - June 19, 2014 Reply

There is no protection from buying from vendors at Ali Express. most are out to rip you off with crappy or not working products, and as soon as you kick you have received , orders are closed, even if you don’t, the sellers say it is you! that caused the problem

    Marcus - June 20, 2014 Reply

    Thanks for your input, Mark.

    I agree about the lack of customer protection and it is definitely something that needs addressing by AliExpress. I agree that some sellers are purely out to scam, but not all sellers.

    There has to be a solution in their somewhere…and I think that AliExpress themselves are more than capable of finding it, even if it does eat into their profits.

    Thanks again for stopping by, Mark.

    Best wishes,

    Marcus
    WFHW

      John - June 25, 2014 Reply

      I cannot stress it enough: CAREFULLY CHECK SELLER REVIEWS AND THE REVIEWS OF THEIR PRODUCTS! If you want to buy something which does not have any reviews (example: this product was already sold by other seller which had nice reviews for this product, but you have found a product from another seller which is $5 cheaper but no reviews for it) — you can look through the total feedback of seller to see if he was honest with other products! Also, avoid buying expensive products from low-rank sellers: e.g. if some seller has only 15 feedbacks but they are very positive (98% or 100% maybe) — you could buy a cheap item from them to support the “small guys” and help them earn a dinner on table, but dont order a high-end smartphone from them (it would be a low-end ripoff instead)

        Marcus - June 27, 2014 Reply

        Thanks for the great tips, John.

        Common sense definitely needs to be applied when buying goods from sellers on Aliexpress, and your advice will definitely help those who are not sure about making a purchase.

        I appreciate you stopping by.

        All the best,

        Marcus
        WFHW

Genie - June 10, 2014 Reply

After recently joining Aliexpress I was flooded by china sellers on aliexpress with pricelists of products. I contacted several of them by skype and email about usb flash drives and other products. I was told they only accept western union or TT bank transfer. They convinced me that I can build trust by first ordering a sample and then buying my total items from them. I tried several of these companies that are also listed on alibaba gold sellers. After they recieve the payment they say the goods are stuck in customs and I have to pay 90percent tax on the item. They say I can only pay them the tax and not customs directly. I did a little research and found these same sellers have done the same scam on other alibaba and aliexpress members. Even after they custom tax is paid they do not ship the supplies.

    Marcus - June 11, 2014 Reply

    Hi Genie,

    WOW…that’s not good to hear.

    It sounds like you took the right steps by checking out the sellers first and then ordering a sample before placing a bigger order. Maybe this is a new way for people to be scammed by building trust and then letting you down once the deal is done. If it is then I hope this post will alert people to what can happen, so thanks for taking the time to share your experiences.

    All the best,

    Marcus
    WFHW

Hassan - May 20, 2014 Reply

Hi,
So far i have ordered about 15 products from Ali express in the last 6 or 7 months. I had some of them shipped to Pakistan and some of them to UK and it was never the case that i haven’t received the shipment.

Since, i was using china air post, which is free, therefore on average the items took 3-4 weeks to reach.

However, except one, all of my items were less than £10.

Therefore, I would suggest not to buy any items which are expensive.

    Marcus - May 22, 2014 Reply

    Great advice, Hassan, and I am pleased to hear that your experiences with Aliexpress have so far been positive.

    Best wishes,

    Marcus
    WFHW

Shelley - May 12, 2014 Reply

Wow! After reading some of these comments, I’m not sure I would have ever tried Aliexpress. However, I have on a few occasions and must say, they were successful.

My son purchased tennis from two seperate vendors that were exactly as described and came in sooner than anticipated.

Now, there was one vendor that shipped sooner, but the shoes never came. She had great communication through the process and refunded my money when they inevitably didn’t come in within 50 days.

I do purchase on the side of caution. However, I’m not ready to discount the entire system altogether.

Safe shopping!!

    Marcus - May 22, 2014 Reply

    Hi Shelley,

    Thanks for stopping by and sharing your positive experiences with Aliexpress.

    Best wishes,

    Marcus
    WFHW

ww - May 5, 2014 Reply

Ali express works great if you have realistic expectations and common sense. Only buy from established sellers (6 months or longer), don’t expect an Armani shirt for $3.00, expect a $3.00 knockoff, don’t order multiple expensive items before ordering one test one. If you buy from a low ball seller, odds are there is a reason it is so cheap, don’t be surprised when you get junk. Why does everyone think they are going to get an I pad for $30, then be surprised when it doesn’t work? Use common sense and you get good deals. Too good to be true, then it is. I order stuff constantly at great deals and receive exactly what I want… i also don’t just go to the lowest seller, I buy from established sellers even if they charge more, at least you have a much better chance of getting what you want at a great price still. Never bypass ali express payment system for money order…obvious scam. People selling knockoff products are no the most trustworthy to begin with, buy at your own risk.

“My $5.00 Leather boots were not real leather”…well duh… it’s $5.00. What do you expect? The low ball seller who has only had a store for 1 week with 1 medal scammed me…really?!? Common sense, and you can get great deals.

    Marcus - May 12, 2014 Reply

    Thanks for stopping by, ww. Your tips and advice will certainly help those who are thinking about purchasing goods on Aliexpress.

    Best wishes,

    Marcus
    WFHW

Joe - April 22, 2014 Reply

I was a seller on both Alibaba & Aliexpress, here are some tips for you.

1. Better not buy electronics if you are very strict with quality. Price war caused very low profit and inferior quality subsequently. More complaints come from electronics transactions than other products.

However, if you find same product from Ebay/Amazon can do, then it worth a try to buy on Aliexpress, because they probably from same factory.

2. Don’t ever try to find a genuine Iphone at a lower price from China, we paid more for that than you do in the US, although it’s produced in China.

3. Read description especially for size and colors before placing order. Ask questions before order if any thing you want to know, pass sellers who doesn’t reply. How can you expect a response when you find defects after recived when there is not a word for pre-order questions.

4. Be aware of shipping time as it usually takes 20-30 days or even more to arrive. And there is a possibility (less than 1% though) that package may lost on its way. If it takes more than 30 days for shipping, contact seller and claim for refund before system automaticly release money to seller when time expired.

They don’t prepense to “steal” your money, just because they don’t know the package was lost and you never contact, so they assume it’s been delivered.

5. In my experience, I prefer not to buy from “Crown” Stores although it may be a better price.
They are usually a company, thousands or tens of thousand transactions every day, Even they don’t mean to, but being so busy don’t have much time for every transaction, that’s why sometimes you were ignored.

Most sellers on Aliexpress are credible as far as I know, but there are dishonest people too, do a little Google work as Terri said will help a lot. And remember to post on internet if you ever been cheated to warn others. If everyone does so, purchase will be easier.

    Marcus - April 26, 2014 Reply

    Joe, thanks so much for stopping by and sharing your tips. I’m sure they will be of great help to my visitors who are looking for tips on purchasing from AliExpress.

    Best wishes,

    Marcus
    WFHW

bagudu - April 17, 2014 Reply

aliexpress buyer protection is worthless :
my order was frozen and Aliexpress paid the shipper already
before my confirmation of order receipt, so Aliexpress participates
in the Scam , and violates all rules of their buyer protection. I will now reclaim funds via my Mastercard, when there
are enough cases like this, Aliexpress will be banned by Credit Card Companies.Be very carefull with Aliexpress, this was over $100

case 41530xxxx.
Dear M Bagudu,
With regard to your claim for the Order 616821791xxxx, seller has already been restricted from AliExpress due to fraud.
However, since the order has been finished with the payment released to seller, we feel sorry that we could not assist you in recovering the fund.
Best regards,
wujunjun
Online TradeSecurity Department of Aliexpress.com

    Marcus - April 20, 2014 Reply

    I agree, and i think it’s a disgrace that a global business like Aliexpress intentionally put themselves in the position of not being able to recover payment in situations like this.

    As I say, it’s an intentional act which often results in unhappy customers. How can you build a business on that? You can’t, and that is why I believe Aliexpress will one day lose all of it’s customers UNLESS it treats them with the protection that they rightly deserve.

    Thanks for stopping by and sharing your experiences, Bagadu, and good luck with the recovery of your costs.

    Best wishes,

    Marcus
    WFHW

      Predrag Lazic - April 23, 2014 Reply

      Marcus you are 100% right. The problem withe this site is that it is set up in such a way that it favors sellers, does not protect buyers and does not allow honest low of information. The sellers have to much control over the rating, reviews and transactions after the sale that it makes a environment ready for crooks. At least for US buyers i would advise no stay away, as we are not accustomed to possibility of: reading fake reviews of sellers, being fores-ed to leave good reviews or we loose money, getting incorrect items, having an option to complain only after we lost our money, no way to stop a transaction after 45 days and no goods received and so on. Its more of a 3rd world bazaar set up by this company….Thank god for master card and Visa fraud department.

        Marcus - April 28, 2014 Reply

        Glad to hear that you agree with me, Predrag.

        It is such a shame that there is so much risk associated with buying goods on AliExpress, but let’s hope they take notice of what is happening and start to focus more on the customer experience.

        Thanks for stopping by, Predrag, and best wishes for now.

        Marcus
        WFHW

Tasha - March 21, 2014 Reply

Aliexpress should not be promoting merchants who they know are not legitimate and scammers. IMO it makes them look bad because of the bad apples that they have in their bunch. How great can they be and trusted if they allow people who scam others to do business on their site? As soon as they are notified that they have a scammer they should ban them from doing business so I will stick to Amazon and Ebay where I know it is legit.

    Marcus - March 24, 2014 Reply

    Very valid points, Tasha. I agree that they should have a process in place where they prevent known scammers from doing business. I would suggest a one strike system…if caught they receive a lifetime ban.

    Thanks for your input, it’s appreciated and I wish you well with all future online ventures.

    Marcus
    Work From Home Watchdog

alec - March 11, 2014 Reply

While you say Aliexpress is bad,
Some sellers allow you to use paypal on the side (self protection).
Also there are thousands of computerised christmas displays that buy stuff from “TRUSTED” sellers, (im one of them) we spend like $3,000 each year with them.
There are idiot sellers there tho, just like ebay.
the thing you have to relise is they earn a living from this, an $1 profit is dinner on the table to them.
They dont test the gear, but instead get them from the factorys as seconds (lower quality).
i have found some great “Trusted” sellers, an some dodgie ones as well..
but what do you expect for quarter of the normal price.

    Marcus - March 11, 2014 Reply

    Valid points, Alec, and thanks for stopping by.

    I think the main issue with AliExpress is AliExpress themselves and the protection and support that they offer their customers. If they could only improve that side of their business and take further steps to protect buyers from the bad sellers, it would be a more trustworthy service.

    Thanks again for sharing your thoughts, Alec.

    Marcus
    WFHW Founder

Andrea - March 3, 2014 Reply

I bought a Xiaomi smartphone from ALIEXPRESS.com, as a fist time buyer I felt very happy, received the phone yesterday, the shipment almost took a month, and turn out to be a fake one. It is functioning but the specifications are way below the original (bad AnTuTu Benchmark score, app crash, can’t download nothing, bad camera, etc). I hope that I can get my refund. This is my first time experience buying from ALIEXPRESS.com and I got scammed, I just wanna say NEVER BUY ANYTHING FROM ALIEXPRESS.com 

    Marcus - March 3, 2014 Reply

    Sorry to hear about your experiences with Aliexpress, Andrea, and thanks for taking the time to let our visitors know.

    Best wishes,

    Marcus
    WFHW founder

TDD - January 23, 2014 Reply

As most of you already know lace wigs are the “It” thing. All the celebrities are wearing them and they are so much easier to deal with than extensions. I have been ordering hair from Aliexpress venders for a year now. It has been a good experience until now. I am extremely dissatisfied. I ordered a wig from Sunnysea Hair Products Co.,LTD. The vender is Lena Wang. The wig was suppose to be lace Virgin Brazilian hair. When I received the wig it was not the hair I ordered. My stylist told me not only was it not virgin Brazilian it was intertwined with synthetic hair. It was shiny, the stitching was poor & it did not look at all like the picture. I contacted the seller, she apologized & she told me she would refund the money. She gave me instructions on how to send it back.
She required that I send it through the post office not DHL or UPS. She required that I say the item was a $10 hair sample. She said If I did not do that, she would not refund the money because the custom price would be too high. When I went to the post office I found out you can only get tracking if you pay approximately $70 for overnight. I could not afford that & given the fact that the wig was $117 that seemed crazy. In addition, I knew the vender would not reimburse such pricey shipping fees. The Post Office made me fill out a customs form and I filled it out just as the seller required. I was given a receipt & a copy of the custom form w/ the custom number. They informed me that it should be there within 7 to 10 business days. It has been approximately 5 weeks & the seller is claiming she did not “sign for it.” She never said she didn`t receive it – she said she did not sign for it…odd choice of words. Now she She is pretty much ignoring me.
When I spoke to the post office two weeks ago, they said this is a scam which happens quite often when items are purchased from certain overseas companies. I have been purchasing from Aliexpress for about a year & have made several purchases from several venders. This is the 1st time I was sent fake hair & now she is trying to not refund my money.
I need this matter rectified. I was told that going through Aliexpress was safe but here it is I am not receiving my money back & she is now ignoring me when prior to this she was very communicative. I filed a complaint with Aliexpress and they have not gotten back to me. It has been several weeks since I filed the complaint.
I am out approximately $130. This is unacceptable. Aliexpress is a SCAM. It allows venders to use their site to steal money. I do not recommend this site. There is too many ways to be scammed here without recourse.

    Terri - January 25, 2014 Reply

    TDD we are sorry to hear about the challenges you are having with AliExpress. If you paid by credit card you may want to consider contacting your credit card company to see if you can get a refund through them.

    You may also want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

    All the best,

    Terri
    WFHW Team

Elizabeth Gitonga - January 17, 2014 Reply

l Bought 2 bags on 4th and 7th November 2013 from your store – Luxurand Store Store No.223080 (http://www.aliexpress.com/store/223080), Order number:60431051130031 and 60406913820031. The Seller clearly indicates that the bags are made of genuine leather, but two months down the line the material of the bags is peeling and a test of the material indicate that it is not genuine leather. What is the recourse and what is the solution from aliexpress considering that l have written to their resolution center and have not gotten a response from them.

Regards

Elizabeth

    Terri - January 18, 2014 Reply

    Elizabeth thanks for contacting us and letting us know about this seller. We are sorry to hear about the challenges that you are having. Since 2 months has lapsed since you received the bags I’m not sure that there is any recourse unless the seller offers a guarantee on their products.

    All the best,

    Terri
    WFHW Team

Wade Page - January 7, 2014 Reply

I ordered 5 items over a one month time frame through Ali Express from varied sellers. The first three items came at around 20-22 days. Of the two remaining items, one never came, and the other was defective and worthless. I contacted the first seller of the two items in question, (David Shi), and he was quick to respond. I told him the item still had not arrived, and that I could not find it with the provided tracking number. He responded quickly this first time, and agreed that when he tried the tracking number, the item was “not found”. Then I see that the shipping time has been extended automatically or by the seller, without my consent. After that, he emailed and asked if I wanted a refund or a replacement item sent. I responded that I would still like to have the item, but only if he could offer an expedited shipping this time, as I had already waited a month and did NOT want to wait another 3-4 weeks. So he agreed to send a replacement by expedited shipping. That was near the end of December. That was the last communication I have had with David Shi. During that time I have sent 3-4 emails to him trying to get a new tracking number, or an answer to whether the replacement item has been shipped or not, all of which have all gone unanswered. No new tracking number, etc. Just no more communication. I then asked for a refund. Still, nothing.
The other item did arrive but was defective. I sent an email explaining this and even sent a”macro” picture showing the defect. I also apprised of other problems with the item as well. Problems rendering the product un usable. The site offered a choice to keep the faulty merchandise and get a partial refund. So, since it was an $18 item, I told him I’d keep the junk item and take a $10 refund. He counter offers with $5. I told him fine, I didn’t want to waste any more time. I gave him my PayPal address and told him that when the money was in there I’d close the dispute. Then he writes back saying he has accepted the offer of $10 refund. I’m thinking, “What?” So I “accepted” the offer. Well I guess the “accept”click was like saying the matter was resolved. Only the refund was never sent, Nor were there any further communications. Too much time, trouble and aggravation over small amounts of money, but it is as they say, the principle of the thing. I was pleased with the first three items I received, but after the problems, lying, cheating, and delays over the last two, I would not recommend doing business with Ali Express until if and when they can clean up their act, hold their sellers more accountable and step up the communication and customer service. It’s like trying to reach customer service, only to get a robot who never directly answers your question. Only offering a series of variable choice, none of which pertain to or answer your problem. Finally after exhausting all the proper channels on the AE site, I contacted my bank and opened a claim. They credited the money back to my account and are pursuing the matter with AE. Buyer Beware!

    Terri - January 8, 2014 Reply

    Wade sorry to hear about your challenges with AliExpress. If you paid by credit card you may want to consider contacting your credit card company about the items you did not receive and the defective one.

    You may also want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

    All the best,

    Terri
    WFHW

      Bhagi - January 18, 2014 Reply

      Hi Terri,
      Thanks for the support here. You are doing something GREAT ! REALLY PROUD !
      I have 2 queries –
      1> I got 3 fake phones from Aliexpress so I want to initiate a refund from my Credit Card company i.e HDFC rather than Ali since we all know Ali will not help!
      I never anticipated this :(
      Worst part is I have bought three of them using same card for 160$ each and I am opening dispute for all three, since they are FAKES.

      I want to know what reason do I have to give in the dispute form, to get the refund?

      Do I need to attach my side of arguments/proofs along with the Dispute Form or just mention reason of dispute and wait for my Card company to contact me for more proofs if required?

      This next is even worse :(

      2> Also sadly I made 1 transaction using this “Foreign Travel Card” given by a National Bank from India called SBI. It is like a prepaid card where-in I have to deposit the amount first and then use it, just like a debit card.
      So the problem is I want a refund from here too but the Bank is so sad that Customer Support does not know if there is a dispute facility for any type of transaction !!

      The card is a VISA card and I want to ask you, shall I contact VISA and ask them if a refund can be arranged for this ?? Since my Bank is not helping can I at least ask VISA for help?

        Terri - January 19, 2014 Reply

        Bhagi sorry to hear about your challenges with AliExpress. You’re best to contact the financial institution that issued the card. Provided as much documentation as you can about your correspondence with the seller. Keep us posted on your progress.

        All the best,

        Terri
        WFHW Team

          Bhagi - January 21, 2014 Reply

          Hi Terry

          If I give all the details about the Fraud to my Bank and they open a dispute against the transactions, will I need to send back the FAKE goods ??
          I ask this because everybody knows that if they can FAKE it then they can easily say that They NEVER Received the product !!
          Right ??

Kevin - January 4, 2014 Reply

Hi,
I have been scammed of SEK 434.17 (US$66.96) on Order No “60236380432642” I placed on AliExpress Oct 2 2013. Item was shipped with China Post registered mail “RB889234315CN”. All seemed fine at first, but since mid-October no update of goods whereabouts were made on any tracking service able to track China Post shipments. Last tracking stated it was in Beijing. Now most AliExpress sellers have a policy of offering customer “money back if goods not received within 39 days”. So did this seller (WomanWorld) too. now when I actively tried to push seller for a check where goods were by late November suddenly yhe seller extended his allowed delivery allowance. Well, beginning December I messaged seller again about what happened (>60 days after order and >45 days after last tracking notice with China Post). Since seller responded with something like “already shipped, please be patient”. Upon that I pushed the issue to AliExpress REsolution Center. Apparently they ar not able to do anything but sit and wait. According to international Post routines a registered shipment is not possible to declare lost until 90days after shipment. Now we are some time around that timeline AliExpress has decided to close the case and release my funds to the seller, not to me – even though they with their trustworthiness back the sellers guarantee on their pages “full refund if not received in 39 days. And since case is closed I am not able to contact AliExpress Resolution Center again as far as I know. This just does not make me ever wish to have to deal with them again.
Sorry that You should be the one I am posting such a story to, but I think such things should not be left int the shadows.
Thank You for running this site

    Terri - January 5, 2014 Reply

    Kevin sorry to hear about your challenges with AliExpress. Have you tried contacting your credit card company to dispute the purchase with them?

    You may also want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

    All the best,

    Terri
    WFHW Team

Kenny - December 3, 2013 Reply

I am a seller from China selling on both eBay and Aliexpress. I saw that there were many complaints about buyers not getting the stuff they ordered, getting refund when they have issues with delivery, or no response from Aliexpress customer service. Based on my experience, if buyers are cautious and check information before they place an order, it’s safer than eBay to purchase at this site:

1. check product information before you order, including size chart. We sell clothes, and we often have buyers placing orders without taking a look at the size chart in the descrption even though the chart is right under their nose and they only scroll down the description to look at it. You are buying from an international tradking site and sizing DOES vary among countries. Some buyers buy a size M thinking that it’s the same size M in their own country.

2. fill out your full name and correct shipping information. Every month we have a few orders that are not deliverable because buyers provided wrong shipping info: missing street number, apartment number, wrong zip code.

3. use the tracking number to keep track of your order status and check your mail after it arrives in your city. Every month we have a few orders that are returned to us by post because buyers completely forget about it. They do not look into their mail box for notices left by the post office. So the parcels are returned after being held for a period of time.

4. log into your aliexpress account to check messages from sellers on the platform. When you have problems with your orders, contact the sellers first by sending them a message through the platform. This is the best way to contact the sellers. If you send an email to their registered email address, your email is very likely to be buried under tons of system email (aliexpress system auctomatically sends tons of emails every day to a seller’s reistered email account: notices for each order placed, payments made, shipping time reminded….). So if you send an email to their registered email address, chances are it won’t be read.

5. contact the seller to resolve the issue before you open a dispute. When you file a dispute, it’s counted as a -ve on seller performance. This hurts seller’s account status. And many buyers often choose “won’t return the product, but requst full refund”. There are a small portion of buyers on Aliexpress trying to use the loophole of the system to get products for free on the site. So unless you want to escalate conflicts, it’s better to contact the seller first. Check the description and size chart to ascertain whether it should be seller’s fault or you forgetting to check the description. Then you can contact the seller and propose a reasonable solution.

    Terri - December 5, 2013 Reply

    Kenny thanks for stopping by. It’s not often that we hear from a seller on AliExpress. It’s great to get your perspective.

    Terri
    WFHW Team

      tanvi - December 6, 2013 Reply

      i ordered three products from aliexpress. The products ordered were from the same seller. They provided me a single tracking number. I have received just one of the products. Now i don’t know how to track the other two. Should i wait for the products before opening a dispute? Is there a possibility they can still reach me? please help!
      p.s. There are still 15 days left for the last delivery date

        Terri - December 7, 2013 Reply

        Tanvi you may want to contact the seller and see what they have to say about it. See if they can give you the tracking number of the other package(s). Keep us posted on your progress.

        All the best,

        Terri
        WFHW Team

      monique - January 3, 2014 Reply

      Hi, I’ve order from december 20/2013. My order should have been hear already cause i paid for a 7 day shipment. I’m unable to contact the seller, i email them and got no response

        Terri - January 4, 2014 Reply

        Monique sorry to hear about your challenge with AliExpress. If the seller is not responding to your emails you may want to contact your credit card company and file a dispute with them.

        Keep us posted on your progress.

        All the best,

        Terri
        WFHW Team

Monica - November 15, 2013 Reply

Hi, I have not yet ordered from either Alibaba or Aliexpress is it possible to buy an original IPhone 4S on there
Thank you
Monica

    Terri - November 16, 2013 Reply

    Monica that is a good question. Electronics has the highest level of knock offs. If the deal is too good to be true, it probably is.

    All the best,

    Terri
    WFHW Team

porsche stegall - November 15, 2013 Reply

i am a single mom of one, i go to school part time and work a minimum wage job full time trying to support and bulid a better life for my child. with rent, bills, and etc i hardly ever have extra money to buy my child things that he needs but i found this site and knew it was just to good to be true. i ordered from this site three times the first two orders which were jeans for my child came with no problem but my third order which were a pair of boots also for my child which he needed very much (his current light up cars boots from last year are literally falling apart), came from Cherry Ye and they sent the wrong size. i message them about the problem and they first rudely started off trying to tell me that i didnt read the size chart right. i made it clear that this was not my frist time ordering from china and that i was very much aware of the differences in sizes, not to mention the site gives you american sizes instead of asian sizes, so it couldnt be any more clear. once i sent the sender pictures to prove that they had made a mistake they told me i could return them and they would send they right size boots but i would need to cover the shipping and they wanted a tracking number. now from america to china shipping with tracking is $51.34 american money, which is more then what i paid for the shoes ($32.00). i told the seller that i could not afford this and plus that and that it made no sense for me to pay so much. i might have well just bought another pair of boots. the seller refuse to pay the shipping and instead offered me only 30% of my money back for the shoes. i felt like they were trying to black mail me because they kept trying to make me leave positive feedback for them which i refuse unless i recived my money. they would say things in thier messages like “you leave good feedbaack then we will refund you money”. i confronted them about this and they said that that wasnt the case (yea right). i still havent recived my money back yet and i will leave feedback but it will NOT be good. with chirstmas coming up he wont have the snow boots that he really needed. ill give them to good will, at least someones child will be able to use them. i have to wait another month before i can buy my son another pair of boots. im sticking to ebay and amazon

    Terri - November 16, 2013 Reply

    Porsche if you paid by credit card you can file a dispute with them. Why not list the boots on Ebay or Kijiji? At least you can recoupe your money and buy your son and new pair off of a reliable site.

    All the best,

    Terri
    WFHW Team

Ivan - November 11, 2013 Reply

There are problems with refund. I had 3 orders for which seller didn’t sent product at all. After 100 days no refund at all. Support is lying that it is sent but my bank don’t have any details. After few emails aliexpress start to ignore my emails. Also on all orders there is guaranteed money back after x days. In few orders that day passed and they refused to refund. A lot more for compliant and it ts really bad experience.

    Terri - November 11, 2013 Reply

    Ivan we are sorry to hear about your challenges in getting a refund from AliExpress. Have you tried to file a dispute with your credit card company?

    You may also want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

    All the best,

    Terri
    WFHW

Mario - November 8, 2013 Reply

Hello, we have ordered something from ali express, but it didn’t came in 60 days. Any possibility to get money back? Thanks

    Terri - November 10, 2013 Reply

    Mario have you contacted the seller to find out when your product was shipped? Ask the seller to give you a tracking number for your product if it has been shipped. If you cannot resolve the situation with the seller then you may want to contact your credit card company and file a dispute with them. You will need your correspondence with the seller in order to do this.

    All the best,

    Terri
    WFHW Team

Lee - November 1, 2013 Reply

This site is horrible. I ordered some shirts and immediately got a message that they were out of stock, should have been my first clue. They offered to send replacement shirts and I accepted. I ordered XL but when I got them they were more like smalls. I asked for a replacement or refund and they said I got XL so they would not do anything. They have horrible customer service DO NOT ORDER FROM THIS COMPANY

    Terri - November 3, 2013 Reply

    Lee sorry to hear that you had a bad experience with AliExpress. If you paid by credit card there is always the option to file a dispute with them.

    All the best,

    Terri
    WFHW Team

John - October 20, 2013 Reply

Hi Everyone,

We went through the same situation here. We saw ad about Iphones for very cheap price and the seller claimed that he is in London, UK. We paid $450 and after sometime they told that due to minimum order quantity, they have to ship some 18 items and asked us to pay later and gave a fake tracking website ( it was a html page ) with tracking number which shows send 18 no’s and expected delivery date. But that html was a replica of other reputed courier company in UK. But fortunately, we paid through PAYPAL. We waited for 2 weeks and we got reply from these guys telling that the Customs is asking for paid receipt and we have to make rest of the payment which is nearly $1000. We opened a dispute in PAYPAL site and thank GOD, we got the full refund in less than 6-7 days. Guys, please be aware, no one in Alibaba gets any branded items for less rate. May be you can get refurbished or Chinese 1:1 copy for the cheap rate they quote. Please post more success stories with the sellers name so that others can also buy from the same seller and promote legit sellers in Alibaba.

    Terri - October 20, 2013 Reply

    John glad to hear you were able to get your money back. Purchasing electronics through Alibaba or AliExpress is very risky as this category has a very high rate of knock off products.

    All the best,

    Terri
    WFHW Team

Pat - October 13, 2013 Reply

I have been looking on aliexpress and find some items I would like to order but after reading reviews I do have some reservations. Some people have good reviews about their shopping experience on the site…why don’t they help someone like me and let others know of the Good and Reliable vendors they deal with it seems that would help filter out the fakes. I would appreciate it a great deal and I know others will too.

    Terri - October 13, 2013 Reply

    Pat thanks for stopping by. Your suggestion is an excellent one. Amazon and eBay two of the largest market places have a very reliable rating system for their sellers so buyers can shop with confidence that they are getting exactly what they paid for.

    Unfortunately AliExpress is more interested in turning a blind eye on corrupt business practices then they are in ensuring buyer satisfaction. Hopefully one day this will change.

    All the best,

    Terri
    WFHW Team

Angela - September 27, 2013 Reply

Hi

I would like to say it does not matter that customers received fantastic item, I have spent a lot of money and had plenty of quality item, but i have also had a lot of bad items. The problem lies with aliexpress, YOU DO NOT GET YOUR REFUND and even worst than that is THERE IS NO WAY OF CONTACTING THEM., When you raise your initial dispute there is no way of contacting them after you have put in that complaint, NO EMAIL ADDRESS, NO PHONE NUMBER, NO CUSTOMERS SERVICES YOU CAN CONTACT. So the buyer will only realize about customer service when they have a problem with a seller. Aliexpress are still holding our money and there is no way for us to get in touch. Also you must read the small print, we just received a product that was badly mi spelt, we was communicating with the buyer to get the money back as she did not advertise the mi-spelt version, we wanted to give her a chance to rectify, she then explains that she mi-spelt them deliberately as they were copies and asked us to sell them on the market, we was getting nowhere with her so decided to report her, to our dismay aliexpress had released the funds to her, the buyer had said her delivery is 10-15 days so aliexpress just presume you have the product all other items we have bought we had authorize the release of the money, this woman obviously knew to keep us talking and our time was running out, This is a fatal flaw with aliexpress.
Can you please let me know if trading standards in the uk are allowed take complaints concerning aliexpress.
Thank you

    Terri - September 28, 2013 Reply

    Angela it is unfortunate that AliExpress does little to support their customers. There is always the option to file a dispute with your credit card company.

    You may also want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

    All the best,

    Terri
    WFHW Team

    Mark Story - October 3, 2013 Reply

    Hello,

    I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.
    With that said, I’d still like to help.
    AliExpress.com has a customer service team to assist you. The best way to get in touch with them is to send an email with the particulars of your situation to buyer@aliexpress.com.
    We can’t resolve 100% of customer issues, but I promise that we will try.
    Sincerely,
    Mark Story
    Director, International Corporate Affairs
    Alibaba Group

      Terri - October 4, 2013 Reply

      Mark it would be helpful if you would display this contact information prominently on your website so customers know how to get in touch with you. As you can see was the large volume of comments on this site there are many customers who are either unable to get in touch with customer service or they get no response to their inquiries.

      Terri
      WFHW Team

      Sandra - October 26, 2013 Reply

      Hi

      I have been trying to order from aliexpress. But my order kept getting closed and cancelled. I even tried reordering thinking maybe I did something wrong, but same thing happened. They wanted copies of my personal information which made me wonder if this was a scam. I assumed everything was cancelled and ordered items from ebay. Later I get an email that the very first order I made which was cancelled earlier, showed that payment was successfully made. I did not reorder after they cancelled all of my orders, so why did I get an email saying payment was successfuly made from an order that they cancelled? I am definitely going to file a dipute with my credit card company. I don’t trust this company.

        Terri - October 28, 2013 Reply

        A seller does not need copies of your personal information to process a transaction. This is a sure sign of a scam so kuddos to you for recognizing that. Keep us posted on what happens when you contact your credit card company.

        You may also want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

        All the best,

        Terri
        WFHW

Samantha - September 20, 2013 Reply

Terri, what do it mean when it says goods waiting for acceptance

    Terri - September 21, 2013 Reply

    Samantha I don’t have an answer for you. Will will have to contact the selling to find out.

    All the best,

    Terri
    WFHW Team

stopdf - September 20, 2013 Reply

i order many item this site… many item was good..but if i receive fake item and if i didn;t receive item ,i didn;t refund at all…… at this site!!!! why this site staff help and support fake seller??
at last i didn;t receive item really… but seller insert track number…it is not EMS ..it was just economy mail with track..it can;t show detail address…. it just show country and final result…. at that case,seller can use same track with many site… if buyer;s country is same or same day……
i didn;t receive item …but seller insert someone;s track…and i request my satue many time to this site staff… but this site staff was not refund to me…. they just told me track show delively….. i told it looks like other site other buyer ;s track…..many time…but this site staff ignore :<
this site is china site and staff also china… and many seller is china…i guess they can support china seller…
and last week i receive wrong item and i was fake item…. but seller told me they can refund 40% only.. and they told me they can;t return shipping fee inspite of fake item .. :< !!!
even they told me i have to return item..if so i have to pay return fee and first shipping fee..!!! i open dispute ….but i guess this site dirty staff will support that seller!!!

Bruce - September 16, 2013 Reply

I have many items off aliexpress and have nothing but praise for the service, product and shipping.

    Terri - September 16, 2013 Reply

    Bruce glad to hear AliExpress is working well for you.

    All the best,

    Terri
    WFHW Team

sushma - September 15, 2013 Reply

I AM NOT GOING TO BUY ANYTHING FROM AliExpress, after reading so many negative reviews…Not at all..
I know their products looks quite tempting but i will get them from somewhere else but not there

    Terri - September 16, 2013 Reply

    Sushma there is always a risk when purchasing through AliExpress. You may pay a little more somewhere else but at least you can shop with confidence knowing that you will get exactly what you paid for.

    All the best,

    Terri
    WFHW Team

Sandra Fowler - September 12, 2013 Reply

WOAH. I just want to offer my two cents here. I’m a small business owner and a designer of handmade jewellery and body care products. I buy the -VAST- majority of my supplies through AliExpress.

Satisfied customer of a legitimate website, right here. *waves hand* I am a real person. I can show you real photos of the products I’ve received and confirm that I have not been in any way ripped off by or cheated by AliExpress. In fact, I adore them, they’ve been wonderful for my business. ANYONE who wants to ask me further questions to ensure that I am a real person may FEEL FREE to ask them.

I’m all for protecting people from scam businesses but AliExpress is NOT one of them.

    Terri - September 12, 2013 Reply

    Sandra glad you hear that you are experiencing success with AliExpress. There are definitely ethical sellers on AliExpress but there are also many sellers who are not ethical as you can see from the number of complaints posted here.

    All the best,

    Terri
    WFHW Team

    ritz - January 14, 2014 Reply

    hello , i want to engage myself in a small business buying clothing & jewelry for resale from aliexpress , how do i differentiate from a genuine supplier to an unethical one ? if possible , propose me some genuine suppliers… thanks

      Terri - January 15, 2014 Reply

      Ritz I am just finishing up a review on Chinese wholesale jewelry wholesaler that has a good reputation. I will email you when the review is complete.

      If you are thinking of working with a seller from AliExpress or Alibaba your best bet is to let them know upfront that you are looking for a supplier. Request samples of any product you are considering before placing larger orders to be sure the product is the quality you are looking for. Most seller have larger order limits. If they are not willing to send samples then you may want to look for someone else.

      All the best,

      Terri
      WFHW Team

Shahid - August 30, 2013 Reply

Hi Terri,

I am from India and I liked a mechanical watch on aliexpress.com I don’t usually do online shopping, would you recommend me to buy it from aliexpress.com?

Thanks,
Shahid

    Terri - September 2, 2013 Reply

    Shahid our job here at WFHW is to inform our readers about Work From Home opportunities and to help them avoid scams. After reading the information on the site whether you choose to make a purchase from one of the sites we have reviewed is entirely up to you. It is not our responsibility to make that decision for you.

    Terri
    WFHW Team

JPL - August 24, 2013 Reply

First of all, you know you should be weary when the “testimonies” of satisfied customers with pictures, are pictures ripped off other websites.

Second, yes you may have a good experience here and there. But the important point is reliability. And it is not reliable. Even the positive reviewers here cannot say different. It’s hit and miss and so far the odds are fifty fifty at best.

Sellers can and will swindle you. Forget about warranty at the end of the sale, the seller is free to ignore you and you have no recourse. Dispute “process” is automated and a joke. Anything outside their pre-programmed cases and you are on your own with someone that is not at all motivated by repeat customers.

They have literally thousands of sellers ready to find a way to manipulate the system.

It’s a great concept, just very badly implemented. There is a reason they refuse Paypal now, because Paypal would intercede in the customer’s behalf and withdraw payment is Aliexpress didn’t respond. And well do you really want to take the odd chance of saving a few bucks, to get completely ripped off? Well flip a coin and those are your chances.

Oh and if there is a Seller you should avoid, I can name at least one: Lydia Liu.

    Terri - August 26, 2013 Reply

    JPL as you mentioned it is unfortunate that AliExpress is not interested in repeat customers. Although AliExpress’s dispute process is flawed there is still a recourse if you purchase using a credit card. Many of our readers have filed disputes with their credit card companies and received a refund.

    You may want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

    All the best,

    Terri
    WFHW Team

Suzanne - August 22, 2013 Reply

I am trying to order from aliexpress.com for the first time. I submitted by order and gave them all my credit card info. They closed all my transactions due to payment verification issues. My credit cards are in good standing with ample credit room to pay for the items. I have followed their process to submit documentation that they requested on their website. It has been a week and I have had no response. Very frustrated. And there is no way to contact them other than the email address that I already sent to a week ago.

Any suggestions?

    Terri - August 22, 2013 Reply

    Suzanne what documentation did they request from you?

    All the best,

    Terri
    WFHW

Ann Weiss - August 22, 2013 Reply

Dear Teri,

I was going to buy this gown and even got an answer from the manufacturer abut the dress itself and when I could have it by. When I went to pay for it, I stopped the order because once I entered my credit card info, there was a validation page that asked for the last four digits of my social security number, which I have never been asked except by the phone company!

Is it safe to put that on the Mastercard/citibank validation page?
best,
Ann

    Terri - August 22, 2013 Reply

    Ann it is common for a payment processor to ask for the 3 digit verification code on the back of your credit card. Your social security number is never required to process a payment and you are correct you should never give out that information.

    All the best,

    Terri
    WFHW

Eden - August 20, 2013 Reply

The tracking number that the seller provided me was fraudulent. I tried to track my orders on China post mail and USPS. It said 0 data on China post mail and it didn’t exist on USPS. I filed a dispute with Aliexpress and they didn’t do anything about my situation. I filed a dispute with my credit card company and they gave me my refund. I’m so happy I came across your page! Thank you so much Terri!

    Terri - August 21, 2013 Reply

    Eden glad to hear that your credit card company was able to assist you with your refund.

    All the best,

    Terri
    WFHW

Muhamad - August 20, 2013 Reply

Hi guys..
I want to know if this aliexpress. Com is a safe site. I never bought anything online before. And its concerns me because I see some good reviews and some pretty bad. And I would like to know how to identify a seller, that he’s good or bad.
Pleasant help.
Thanks in advance
:-)

    Terri - August 21, 2013 Reply

    Muhamad there is no real way to know if a seller on AliExpress is ethical or not because AliExpress’s review system as you can tell from the comments posted here is not reliable. There are definitely trustworthy sellers on the site. The question is how do you find them? My recommendation would be to make a smaller purchase if you do decide to buy.

    All the best,

    Terri
    WFHW

Eden - August 18, 2013 Reply

Hi Terri, it’s me Eden again. So the seller finally ships my order of purses but when I went back to the sellers page, all the items that they were selling are gone.The thing is, they did send a tracking number. They shipped it on August 5 and it takes 3-10 days to see my tracking. It doesn’t mention if it’s 3-10 business days but I’ve been trying to track it down, but nothing.

    Terri - August 20, 2013 Reply

    Hi Eden

    There is something strange about what they are saying. If they have shipped the order then they have a tracking number and should be able to give that number to you.

    Terri
    WFHW Team

robert - August 15, 2013 Reply

here is my question: i saw a few brand names on aliexpress ( samsung galaxy tab, iphone, ralph lauren , gucci, etc ) at pretty decent prices. i;ve been reading online that ALL THE BRAND NAME PRODUCTS THAT ARE SOLD ON THERE ARE FAKE!. im really tempted to buy a few of them. is it true that they are all fake, or are there actually a few “LEGIT AND AUTHENTIC ” products on there?

thanks

    Terri - August 15, 2013 Reply

    Hi Robert

    Robert not all products sold on AliExpress are fake. There is a higher percentage of knock offs sold in the electronic category especially with phones and computers than there is in any other category. Since you can’t trust the review process at AliExpress it makes it very difficult to know whether a seller is offering a legitimate product or not.

    All the best,

    Terri
    WFHW Team

Bonnie - August 15, 2013 Reply

Hi Terri,
I need help in filing a dispute with aliexpress. They sent me beads that were totally different from the picture on the site.

I clicked on the “file dispute” button and I filled in all the info they asked for including the “please write you request detail” box. When I clicked on the “submit” button, it would not submit. I keep getting a message saying, “Please enter between 4 – 512 English characters” I’m ready to pull my hair out. I’ve tried it several times and the same message appears. I am not able to submit my dispute. What should I do?

After receiving the wrong beads, I went on a search for another vendor. I found what I was looking for but this time only ordered one strand instead of 10. I also emailed a question and she answered back. But when I saw her name, it was the same name of the girl who just sent me the wrong beads. I emailed her back and asked her to cancel my order. She told me to cancel it by clicking on the “cancel” button. I spent 15 minutes looking for the non existing cancel button. I emailed that to her also and she wrote back saying that it takes 24 hours for the cancel button to appear.

I agree with the person above, in that you email them with complaint or questions and they send back a stupid reply that does not even answer the my question…. and they keep responding with the same lame words that make no sense.

Should I forget about filing a dispute and only go through my credit card? She also defrauded the U.S. customs by declaring the value at one sixth the value.

    Terri - August 15, 2013 Reply

    Bonnie try clearing the browser history on your computer then try submitting your dispute again. If you still don’t have any luck then you may want to contact your credit card company and file a dispute through them.

    All the best,

    Terri
    WFHW Team

      william - October 18, 2013 Reply

      I purchased the unlock kit for Xbox 360 on Ally express upon me purchase chin-ups item the actual merchant told me that the idol that I’m partition is an era the actual price of the item is not what is described in the description is more so I ask for refund upon me asking for the refund the merchant claimed that he made a refund to my debit account okay I waited to win a half weeks and no refund I’ll call.my debit card and he told me that is no transactions pendant from Ally express so I get in contact with the merchant and he sell it he tells me he can assure me that the actio refund was posted back to my debit account but I told him is not there and he keep assistant that he sent it to me which he have it because if he would’ve sent it to me I would’ve thought on my debit card statement is not there so that I contact Ally express any keep saying the same thing over and over and over nobody is helping me

        Terri - October 18, 2013 Reply

        William you will have to contact your bank to see if there is any recourse on fraudulent transactions. If you used a credit card you could have filed a dispute with the credit card company and had a very good chance of getting your money back.

        You may also want to consider filing a report with http://www.ccmostwanted.com/report-cybercrime-worldwide To find a link to the authorities in your country click on the link and scroll down to find your country.

        All the best,

        Terri
        WFHW Team

James - August 10, 2013 Reply

Imagine if Ebay scrapped their buyer protection policy and Paypal did the same, then imagine them giving absolutely no consideration to customers, and only caring about how much money they can make… WELCOME TO ALIEXPRESS!
I purchased an item from AliExpress about 3 months ago. The item finally arrived after a month, and it wasn’t what I ordered. I contacted the seller who pretended not to understand what I was saying and kept answering my emails with the same answer, which was nothing to do with my complaint. I took pictures of the item I received and sent them to the seller, along with pictures of the item they had advertised, and it was obvious that the items were not the same… The seller replied and said that the pictures I sent weren’t of the item they sent me, as she had personally packed and sent it herself.

I opened a dispute and escalated it to a claim… that was over a month ago and I’ve heard nothing!

    Terri - August 12, 2013 Reply

    James sorry to hear about your challenges with AliExpress. Have you considered filing a dispute with your credit card company?

    All the best,

    Terri
    WFHW Team

    GEORGE - September 16, 2013 Reply

    I bought a laptop a couple of weeks ago, very cheap indeed, but 3 days after making the payment, Aliexpress sent me an e-mail saying they had found the supplier to be unsure, so they FROZE the order. Another week has passed and finally they tell me that the order has been cancelled and I’ll be refunded in 7 to 10 days. A total of about a month that in the case `’m really refunded, they will have been working with my money. I just think the suppliers don’t really exist and they are just made up by Aliexpress.

      Terri - September 16, 2013 Reply

      George if you haven’t received your refund from AliExpress you may want to contact your credit card company and file a dispute with them.

      All the best,

      Terri
      WFHW Team

T.Duijker - August 7, 2013 Reply

Hello,
SAw some negative feedback bout aliexpress and felt the need to explain something here.
I have bought several products from aliexpress and they were all delivered.
I bought:
assault pens.
watches.
Nike shoes.
motorcycle jacket..
Soccer jerseys.
Motorcycle taillights.
Motorcycle brake pads.

Still got a bunch of things in my wishlist that i will order as well.
You just gotta make sure the buyer has a good rating.
The Feedback system at aliexpress is really helpfull.
The real trustworthy sellers know that feedback makes the buyers decide if they place the order or not.
So they do anything to get good feedback and are very willing to help you if you have any problem concerning their products quality or shipment.

Sorry for the not so proper english.
I come from the netherlands.
Greetings

    Terri - August 9, 2013 Reply

    T. Duijker it is great that you are having success with AliExpress. There are definitely good reputable sellers on the site. The key is to find them and unfortunately the review process on AliExpress has proven to be unreliable, so finding reputable sellers is not as easy as it should be.

    All the best,

    Terri
    WFHW Team

Eden - August 4, 2013 Reply

Hi Terri, I’m new to Aliexpress and I bought 3 purses at Aliexpress and the seller appears not to be online when I go on and hasn’t replied back to a question I asked. My payments have been verified and I’m awaiting for the shipment. If they don’t ship my order, do I automatically get a refund because they didn’t ship it out? There’s 8 more days to go.

ryan - July 28, 2013 Reply

i have ordered from ali express a few times, i ordered a lot of items from a lot of dirrent sellers. i received EVERYTHING i ordered within 10-14 days, i think it is a great website for great products at a low price!!

    Terri - July 29, 2013 Reply

    Ryan glad to hear you are experiencing success with AliExpress.

    All the best,

    Terri
    WFHW Team

      daryll wood - August 3, 2013 Reply

      hi terry. my name is daryll wood.. i am hoping you can help me. i have been trying to get my money refunded and put back on my card. as i am disabled and on soc,sec disability. fixed income. i have tried to resolve it many times with the sellers. they sold me around 200.00 dollars worth of silver panda coins that were fake. that’s alot of money to me.i have no help i live by myself. i tried the dispute route i did the complaint form. i have sent messages. no answers. well im not one to go much longer to get my money back its been too long already. i am in a position to take this matter to the highest level. until i get satisfaction. or i have this site investigated. i am not usually this way. but i just recently went thru this with another company. and i am tired of loosing what little i have.

        Terri - August 3, 2013 Reply

        Daryll if you cannot resolve the situation with AliExpress or the seller you may want to consider filing a dispute with your credit card company.

        Keep us posted on your progress.

        All the best,

        Terri
        WFHW Team

sahir.momin - July 23, 2013 Reply

hey terri please answer my question orders placed on aliexpress are shipped directly to my home or they have to be collected in custom office…and how to pay custom i am a newbie in importing please help me

    Terri - July 24, 2013 Reply

    Sahir normally if there are customs fees they are paid on delivery of your order. In other words the courier driver that drops off your parcel will collect the payment from you. The parcel will not be released to you until these fees are paid.

    All the best,

    Terri
    WFHW

Kip - July 19, 2013 Reply

My only attempts with this company were very poor. What I received was not what was explained in the product title. In my attempts to return the product that was misleading, the vendor was very difficult to work with and did not communicate at all well. I tried to submit a claim but was unable to do so. I will never look at buying anything again from this sham.

    Terri - July 20, 2013 Reply

    Kip sorry to hear about your challenges with AliExpress.

    All the best,

    Terri
    WFHW Team

jONATHON ACKROYD - July 15, 2013 Reply

I’ve used AliExpress and Alibaba a lot. It’s not the website thats the problem it’s the vendors. You’ll find plenty of obviously fake 5 star comments so please treat everything with caution. 80% of the goods are great, arrive fast and have no problem. HOWEVER, if you do have a dispute….you’re screwed. AliExpress sides with the seller instantaneously and you lose your cash they supposedly hold in Escrow.

SAD BUT TRUE … PLEASE ALWAYS PURCHASE WITH CAUTION AND THE BELIEF THAT YOU MAY NOT GET YOUR GOODS OR YOUR MONEY BACK IF UNSATISFIED. THEN YOU WILL ENJOY THE EXPERIENCE

    Terri - July 16, 2013 Reply

    Jonathon thanks for stopping by and sharing your knowledge about AliExpress.

    All the best,

    Terri
    WFHW Team

    Ester Drakes - July 17, 2013 Reply

    I made 3 purchases via Aliexpress prior to my daughter’s wedding on 7/13/13. Purchase one was jewelry for the bridemaids. I ordered on 6/21/13, and purchased was received 6/25/13. Yes just that quickly. Purchase #2 was jewelry for myself ordered same day, finally received after the wedding 7/16/13 which was more than 3 weeks later. They told me it was hung up in customs then sent back to me and all kinds of things they say happen, but Purchase #3 also order on the same day was a dress for my daughter’s wedding for me to wear, When I say the dress looked nothing like the advertised dress please believe me. It did not fit and certainly did not function properly. I have been back and forth and want a full refund, they will respond and Aliexpress will not open the dispute for me on where they refereed me to go My Orders. This is sad and I don’t know what else I can do to get my money refunded. I advise that no one use the site. They do not help with disputes and no way to contact them via telephone.

      Terri - July 18, 2013 Reply

      Ester sorry to her about your challenges with AliExpress. If you cannot get a refund through AliExpress you may want to consider contacting your credit card company and filing a dispute with them.

      Keep us posted on your progress.

      All the best,

      Terri
      WFHW

      Jessica D - July 26, 2013 Reply

      Ester,

      I am so glad I am seeing this post. I have to say that I have been contemplating ordering my own wedding dress online. I found the seller first just by clicking on a picture of a dress I liked in a google search. They claimed to customize so after talking with the seller many times about the design of the dress (she was very friendly and seemingly helpful – in a live chat offered by the site), I decided to ask for a more secure way of purchasing the dress. She said she could offer the dress through their other store on Aliexpress. I heard Escrow and assumed it would be more secure. But I guess it doesn’t mean that the quality would be guaranteed. And if I might have trouble sending it back or getting a refund, as in your case, I think I’d rather not. Plus there are only 5 feedback comments on their site and the only real looking one (with no bad grammar or typos) said the dress was terrible quality. I think the answer is clear. I should look elsewhere :-/

Moirrah - July 15, 2013 Reply

Hi there. I visited Aliexpress and was tempted to buy, when i place my order they are asking for the security code of my credit card. Is it safe to give them the code? I hope you can help me. Thank you

    Terri - July 16, 2013 Reply

    Moirrah most sites that accept credit cards will ask for the security code. If you are uncomfortable providing the security code you may want to consider paying with a prepaid credit card.

    All the best,

    Terri
    WFHW Team

      Sandy - August 21, 2013 Reply

      hi Terri,
      two months ago, i purchased a dress on aliexpreass costing more than $100+.
      My payment has been well verified and at stsrt, the seller was quite freindl with me,replying to all my messages as i needed a dress of different colour and size and they told me that they will stitch what i needed then post it to me. One month later, when i did not receive the dress, i contacted them and they say that they have already ship the item and that it is still on the way, and they even provided me with the tracking number. so i kept on tracking the item using the tracking number they provided me with until the day i learned it has arrived in my country. so i waited for it impatiently… a few days later, the postman delivered a really big envelope at my place, and i knew that it was the dress. but to my unpleasant surprise, when i opened it, i find only a pair of bridal satin gloves well packed in that large envelope,which beard the same tracking number i was provided with. since them i have been trying day and night to contact the seller and aliexpress dispute center but to no avail. now i do not know what i should do. i have lost a lot of money because in my country $100= a lot of money.Please help me find a solution.Thank you

        Terri - August 21, 2013 Reply

        Sandy if you are not able to resolve the situation with AliExpress I suggest contacting your credit card company and filing a dispute through them.

        Keep us posted on your progress.

        All the best,

        Terri
        WFHW Team

Alondra - July 13, 2013 Reply

Hey all!

I made an order in June 14. I didnt receive email confirmation, neither a tracking number or order number. When i go to my account no orders appears and the payment was release from my bank account!! I have tried to contact my seller but he never answer, and you cant make a dispute without an order number. I havent receive my order, and i dont know what to do to get my money back. I have tried to call alibaba in the US but they never answer. Some body please help me, Im afraid that I have been victim of a fraud.

    Terri - July 13, 2013 Reply

    Alondra if you paid by credit card there is always the option of contacting your credit card company and filing a dispute with them.

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW Team

Noel M. Oz - July 12, 2013 Reply

Order NO:113014829 —— at AliExpress.com

I checked my bank again today, 12 July 2013 but STILL NO refund. It’s more than 15 business days already. Their FAQ says 7-10 business days refund.

I will be posting on EVERY forum that I can find including Yahoo Groups and Google Groups that “AliExpress Is A SCAM With Regards To Refunds”.

The refund was approved/cleared by AliExpress and the money is at AliPay escrow.

AliExpress also delete my postings at their forum.

DO NOT order from AliExpress.com. Their refund is a SCAM.

    Terri - July 12, 2013 Reply

    Noel if you do not receive your refund from AliExpress shortly you may want to consider contacting your credit card company and filing a dispute with them.

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW Team

Arpo - July 6, 2013 Reply

On May 22 I ordered a hour tach from Helen YUE. The tracking number (RB584109003CN ) was unknown by China post. I claimed my money back several times – but nothing till today. It is impossible to contact Aliexpress by mail. The chat do not find the correct inserted order number.
Stay away from this company!

    Terri - July 6, 2013 Reply

    Arpo sorry to hear that you are having a challenge with AliExpress. If you cannot resolve the situation through AliExpress then may want to consider filing a dispute through your credit card company.

    All the best,

    Terri
    WFHW Team

    Valerio - July 7, 2013 Reply

    Dear Arpo,

    Sometimes, China Post – USPS take a lot of time to process the shipping.
    95 % are processed in 1 week but sometimes, I have some personal experience they take more than 1 month.

    In your case, effectively is more than 1 month and is not normal.

    Normally when package is expedited by this way, you have 45 days to open a dispute.
    If you have made the dispute, don’t hesitate in your case to escalate the dispute directly at the aliexpress manager.
    When you escalate the dispute, the supplier have 3 days to proof the delivery evidence.

    In case of you cannot (by elapsed time or other reason) open a dispute, go on your interface and click in your HELP menú – Submit a complaint.

    You can also contact Aliexpress by this way : http://www.aliexpress.com/help/newContactUs.htm

    By my previous experience, I’m sure they resolve this problem.

    Best regards,

    Valerio

Valerio - July 3, 2013 Reply

Dear all,

I’m an Alibaba and Aliexpress buyer form the beginning,
Actually I have 63 orders in Aliexpress for a total of 400 products.

My main remark on the Aliexpress plateform is the delay.
The majority of the supplier wiat the last moment to send the paquet, or fill a false tracking number and after correct it to gain more days in the delays.

At this moment, all items received are 100% compliant with the description of the products.

In my Aliexpress buyer experience, I have only 1 dispute and the fault is not by the supplier but by USPS who lose my paquet.

One time, I have purchased a wrong product because I have not read carrefully the description and I have asked to refund me. The process was complete in 5 days (2 days by Aliexpress and 3 days by my credit card issuer)

Personally I have an excellent experience with Aliexpress.

Valerio

    Terri - July 4, 2013 Reply

    Valerio glad to hear that you have had a positive experience with AliExpress.

    The supplier should be upfront about any delay and should not provide incorrect tracking numbers in order to stall the shipment process.

    All the best,

    Terri
    WFHW Team

    barry close - July 5, 2013 Reply

    I have had a few orders myself with Aliexpress, without any problems. Unfortunately now i have a big problem. I received my new laptop, everything looked good. I confirmed that my item had been received, a few days ago. Now the laptop has started going wrong, but i can not open a dispute, i have tried every angle, but get blocked because i have confirmed order received??? I don’t get it is that the end of their responsibility??? The seller is no help and has no intention of letting me return the goods or offer a refund. They are crooks

      Terri - July 6, 2013 Reply

      Barry sorry to hear about your challenges with AliExpress. It’s risky to purchase electronics from AliExpress because there are a lot of companies that sell knock off brands and there are many things that can go wrong with the product. Trying to save a few bucks by buying from AliExpress may end up costing you more money in the long run.

      If you are not able to get the issue resolved through AliExpress and you paid by credit card you may want to see if you can file a dispute through your credit card company.

      Keep us posted on your progress.

      All the best,

      Terri
      WFHW Team

      Esam - July 6, 2013 Reply

      The management of alibaba and aliexpress are the source of the shambles and racket in which they aid and support lying suppliers/traders and protect them. If you dispute any order/transaction, aliexpress would block you from any sort of action/dispute against the seller, they would even lie on behalf of the seller and, sometimes even, lie against what the seller has actually said to buyers!!!
      I have had 4 purchases from aliexpress and none, read this “NONE”, of them went as should be with sellers lying always about shipping, about items’ specs, about items’ support. The latest seller which i nearly fell victim to is a woman posting under the name of Cindy Lee, from a store callyed Cindy Store (on aliexpress), selling fake shoes/bags/leather-NOT clothes/etc. She would insist on the item being made of real leather but in reality all know it is NOT, even her other Chinese selling colleagues (who still have some integrity) would admit goods are of PU (synthetic leather) but she insists on lying. When I reported her and asked her to not ship, she tried to claim she already shipped the goods, which is against her own 5-minute old words!! aliexpress did refund the money (less $10 they stole) but took them over a week to do so.

      So I whole-heatedly agree with you and all others who have called aliexpress (and alibaba) a scam because that is what they truly are. Just go look at any seller’s ratings and I am sure you will only see 5 star ratings (overall) for all of them even if they were the pits because aliexpress would protect them and not really post any negative ratings against any Chinese trader.

        Terri - July 6, 2013 Reply

        Esam thanks for stopping by and posting your experience with AliExpress. It is unfortunate that AliExpress does not support their buyers and would rather as you mentioned support the unethical practices of some of their sellers.

        There are good sellers on the site but AliExpress does nothing to support these businesses and identify who they are.

        All the best,

        Terri
        WFHW Team

Anna - July 2, 2013 Reply

I have never personally ordered from Alliexpress, my boyfriend’s entire extended family have made a business off of the website. They purchase things very cheaply off of the site, in HUGE quantities (40 cheap cutesy necklaces for approximately 60 cents each, for example), then sell them for a more on different websites. It’s ridiculous. They have never been scammed by others, but are able to sell these products for more than their apparent worth to unsuspecting locals.

I haven’t noticed any of the cheap jewelry to be of poor quality, is the really crazy thing!!!!
Thought I would share.

    Terri - July 2, 2013 Reply

    Hi Anna

    Glad to hear your friend’s family is doing well with their business. It’s a matter of finding a credible supplier to work with. Inexpensive jewelry is a rather safe product to purchase unlike electronics.

    All the best,

    Terri
    WFHW

      Marisa - July 3, 2013 Reply

      Hi Terri

      I own a children’s boutique and am interested in buying branded products from Alibaba to resell. Is this allowed?

      Kind Regards
      Marisa

        Terri - July 3, 2013 Reply

        Hi Marisa

        Some suppliers on Alibaba offer branded products. You’ll have to do an internet search to find suppliers that offer branding for the products you are interested in. I recommend ordering some samples first before you consider banding to ensure the product quality meets your satisfaction before you put your branding on it.

        All the best,

        Terri
        WFHW Team

Tara - July 1, 2013 Reply

I placed my 1st order on AE today WITHOUT reading all these posts. The total spent was less than $80, so if there is a loss absorbed it won’t be substantial. I am simply preparing to be patient and file a potential CC dispute with my CC company. Thanks for all of the information.

    Terri - July 1, 2013 Reply

    Hi Tara

    Hopefully you will receive the products you purchased from AliExpress without any problems.

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW

JW54 - June 25, 2013 Reply

For what it’s worth I recently ordered a phone form AliExpress. It was really cheap (unbelievably so) but I thought I’d take a gamble at the price. The payment was processed and then I was asked to verify card details (i was dubious about this so covered all details except the last 4 digits on the scanned copy of my card). I checked my account to see if the money had been debited and it had. I then received a message from AliExpress to say the order had been cancelled and the sellers account suspended. I immediately thought that would be the last I would see of my money, but 4 days later the money had been refunded to my account (in fact slightly more due to currency fluctuations).
Fraudsters are everywhere. In the past I have ordered a £500 PC from EBay only to be sent a microchip in an envelope. I did get my money back through PayPal, but it took a lot longer than AliExpress.

    Terri - June 25, 2013 Reply

    JW54 glad to hear that you received a prompt refund from AliExpress.

    All the best,

    Terri
    WFHW

karim - June 21, 2013 Reply

I ordered a wig from a vendor on alibaba. i paid for item on june 7th 2013. the seller lied that my order was being shipped on june 11 2013. the tracking info said it was shipped june 13th 2013. last of the tracking info states that china is preparing to ship package. my question is why has china held my package for 7 days? am i being scammed? should i open a dispute? its been damn near 3 weeks im so frustrated!!!!

    Terri - June 22, 2013 Reply

    Karim check the tracking number and it should tell you the status of the order. If your order has not been shipped you may want submit a complaint to Alibaba and see what they have to say. If you cannot get any cooperation from the seller or Alibaba then consider opening a dispute.

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW

Tony - June 21, 2013 Reply

I ordered a tablet PC through AliExpress. Here was the response:
Status: Transaction Closed
Reminder:
Your order has been cancelled for security reasons. The fund for this order hasn’t been deducted by AliExpress. However, some banks may hold this payment, and the bank will reverse the payment for up to 7-10 working days before releasing back to the card holder. To avoid order cancellation in the future, please submit a claim for payment verification.

:Here is the follow up communication:
From Me: 07:53 Jun 20,2013
Order xxxx “Your order has been cancelled for security reasons. The fund for this order hasn’t been deducted by AliExpress.” This does not make sense. I have checked with the credit card company and the payment was processed. My credit card WAS charged and payment make to AliExpress..

From AliExpress ET Sophy:
18:15 Jun 20,2013
Ali will return the payment to you within 7-15 business days.

Best regards
Sophy-Eternalteam

From me – Jun 21,2013
None of this makes sense.
1) You said the order was cancelled for security reasons. What security reason?
2) You said “The fund for this order hasn’t been deducted by AliExpress”.
3) You DID process the charge to my credit card while at the same time telling me the order was cancelled!
4) You did not answer my first response to you except to say you will return my payment in 7-15 days.

This is ridiculous. You are not communicating correctly with me and you are keeping my payment for 1-2 weeks for something you are not shipping.

I have contacted my credit card (VISA) company and will have them reverse the charges.
The bottom line: Buyer Beware!!

    Terri - June 22, 2013 Reply

    Tony we have heard from several readers who have had the same situation happen to them with AliExpress. We’re glad to hear your credit card company is able to resolved the situation for you.

    All the best,

    Terri
    WFHW

Kris - June 14, 2013 Reply

Has anyone found a way to contact these people or resolve getting a refund when items are never received? I made a purchase for $500USD over 2 months ago. The day before the seller’s deadline to ship they input a tracking number that was for a package being shipped to someone clear across the country. I disputed and then escalated. That was several weeks ago and with no response from site or seller my complaint status is ‘closed’. I’m embarrassed to admit it, but I paid with a debit card and my time to dispute with bank has elapsed. How do I get my money back?

    Terri - June 16, 2013 Reply

    Hi Kris

    Sorry to hear about your challenges with AliExpress. You may consider going back to your bank and let them know that the dispute process for AliExpress can take up to 60 days. I think sellers drag this process out on purpose in order to attempt to prevent credit card refunds from happening.

    Your credit card company may be willing to assist you.

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW Team

Sophie - June 13, 2013 Reply

Hello, I have never bought from Aliexpress, but discovered the site a few days ago, since I’m looking for an item that only this site seems to have… I’ve read a lot of complaints on Aliexpress, way more than I checked for Ebay (the items I bought from Ebay never disappointed me), but I decided to ask a question here, since some people seem to like Aliexpress.

First of all, can someone tell me if it’s true that the ratings are falsified? I read someone had given a 1 star rating, but on the shop owner’s page, it was changed for a 4 star rating and instead of saying ”don’t buy there”, it said ”excellent!” I don’t know what to think. We have to rely on the ratings, but if they’re not even true?!

Also, I messaged a shop owner for the information on a product. The images always showed two pillows that were different from each other, and the name of the item is really confusing, so I couldn’t tell which one was for sale. It’s like they tried to put the most words in the title, so there can be a lot of tags. This is the question I asked:
Hello, I’m really interested in the Hello Kitty pillow, and I was wondering which colors you carried in this type of pillow. The image shows two pillows of different sizes, one red and one pink. However the item specifics show ”color: Army Green”. Is the pillow Army Green and different from the pictures shown? If not, which one between the two is for sale? The small red or big pink?
Thank you a lot, have a nice day!

And this is the answer I received. This is the first time I receive this type of answer:
hi, there is something wrong with our editing.
so let me explain, two sizes 4 types,
smaller one: 60cm*32cm Red bowknot or Pink bowknot Price: $ 22.18
bigger one: 85cm*35cm Red bowknot or Pink bowknot Price: $ 31.18

If you want smaller one, you can order and pay directly, if want bigger one, you can order and wait me change price, then pay for it.
Thank you.

However, I am wondering why they did not do two pages separately for the small and the big pillow?! Why one page for two items? What does it mean? I admit it’s weird. I don’t want to order the big one at full price and then receive the small one (scam eh). And there are no reviews on the item, which is strange. The reviews of the shop owner are great, but somes told me they were falsified. I don’t know what to think! Can you help me please? Thank you!

    Terri - June 16, 2013 Reply

    Hi Sophie

    Does the seller have a drop down menu on the sales page where you can select the size of the pillow? Either way there is no guarantee that the seller will send you the right size pillow.

    We have received several comments from readers who have used AliExpress and posted a comment to the seller’s site only to find their comment was deleted. Because it appears that some unethical sellers manipulate the feedback system it makes it tough to know which sellers have a true rating and are trustworthy.

    AliExpress should be doing a better job of policing their seller rating system but unfortunately they don’t see it as important.

    Keep us posted on your progress if you decide to order.

    All the best,

    Terri
    WFHW Team

      Sophie - June 19, 2013 Reply

      Thank you for you reply! So it’s true then, that some bad ratings and comments on Aliexpress have been ignored…

      And no, on the page, there isn’t a choice of size on a dropdown menu (which is even more suspicious, now that you mention it). This never happened to me while ordering online. You are right, if there is a same product different in size or color on the same page, there should be a dropdown menu! But he really said that he would change the price on the entire page, then I’d pay the big price, and then he’d send me the big pillow (instead of the small). I guess I would have had to put my full trust in him and pray that everything goes well. =_=

      To know a bit about the seller and if I could trust him, I decided to view his ratings, which were all 5 stars. However, I tried to go on a user’s profile who had left a 5 rating-star, to ask him if the seller was really trustworthy, but there weren’t any ways to contact the other buyers!! I found that more and more suspicious, so I decided not to buy. There are too many people who have been scammed on Aliexpress, and I had bought nothing yet from the site so I thought it was better to stay away from it. I am happy to have seen your site and other site reviews about Aliexpress before ordering.

      Also, I didn’t mention it, but I had another suspicious reply from a seller. I had emailed the lady to get information on a Hello Kitty pillow, and she told me that they didn’t carry it. But why would they keep the page announcing the Hello Kitty pillow for sale on their site and in their store, then? What if I had ordered it without emailing her first?
      I figured out there were too many unanswered questions about Aliexpress’ security to go buy there.

      So thank you again for your reply. Have a nice day!

        Terri - June 19, 2013 Reply

        Sophie glad you were able to avoid being scammed by AliExpress. Interesting that the seller would display a product on their site then admit to you they don’t carry it. Huge red flag.

        All the best,

        Terri
        WFHW

Toyosi Emmanuel - June 9, 2013 Reply

I’ve recently attempted to order a product on AliExpress.com and towards the end it was cancelled and it stated

“Your order has been cancelled for security reasons. The fund for this order hasn’t been deducted by AliExpress. However, some banks may hold this payment, and the bank will reverse the payment for up to 7-10 working days before releasing back to the card holder. To avoid order cancellation in the future, please submit a claim for payment verification”

Once I had contacted the bank, they had confirmed the money was NOT held by them, but being paid to a company named ‘AliExpress.com’. As I am from the UK I tried to contact them from their UK number and it’s just an automated message telling us to contact them online. I’ve tried their email and I’, still awaiting a response I urgently need this money back or this product to be ordered as soon as possible. The ‘claim’ the asked me to submit for ‘payment verification’ involves me having to post pictures of either my passport or the front and back of my card which I don’t feel comfortable doing and don’t think is necessary. What should I do and is there anyway of cancelling that payment to them?

    Terri - June 9, 2013 Reply

    Hi Toyosi

    First off pictures of your passport and/or front and back of your credit card are never required for the purpose of making a purchase online. Anytime a seller asks for this type of information it should be a red flag that the seller is a fraud. I strongly advice you to protect your identity and your finances and never provide this information.

    It sounds like you used a credit card to make your purchase. I would contact the credit card company and see if you can dispute the charge through them. Provide the credit card with all the information that the supplier has sent to you regarding the cancelled order and the request for pictures of your card and passport for verification.

    Toyosi since you live in the UK you may want to report the seller to http://www.actionfraud.police.uk/report_fraud

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW

      Kathy - July 19, 2013 Reply

      Hi Terri
      I got the same “story” about my purchase being cancelled and the “requirement of credit card picture front and back, bank statement and passport pictures. This really screams “identity theft”. I will never ever use my VISA card here again. BUT I am going to make sure nothing went on my card.

        Terri - July 19, 2013 Reply

        Hi Kathy

        Thanks for letting us know about your experience with AliExpress and for helping to warn other readers about this.

        All the best,

        Terri
        WFHW

    Sena - June 19, 2013 Reply

    Same situation here. I found that the biggest scam is not the seller but the AliExpress itself, they sent me an email about the payment successfully made but sent me another email telling me that the sale has been closed by them and denied they had taken my money, so that meant they will not refund anything to me. I think we should share our experience with others for avoid somebody to be the next victim.

      Terri - June 19, 2013 Reply

      Sena that is the reason the WFHW site was created. We want to help people find legitimate home based business opportunities and avoid scams. The feedback and testimonials we receive from you and our other readers is important in helping to expose companies that operate with unethical business practices and to provide positive endorsements for those who do.

      Although AliExpress may think they do not have to refund you, you can always contact your bank or credit card company and launch a dispute with them.

      Thank you for your feedback.

      All the best,

      Terri
      WFHW

Cassandra - June 6, 2013 Reply

I have purchased many items from AliExpress and have been buying there for a couple years now. I have not had any issues with my orders at all. I even purchased my wedding dress and bridesmaid’s dress here as well.
As with any business you definitely need to have common sense. I know others have posted these in the past, but they are so true.
1. Keep in mind that these items are coming from China. If you bought an item with free shipping, it is understandably going to take a while longer to reach you unless you want to pay for the faster option.
2. Do a little research before purchasing that must-have item. I almost fell victim to this one. I was ready to fork over the big bucks for an item I fell in love with, but at the last moment I decided to search around. I managed to find the exact same item for a fraction of the cost that I had originally been intending to pay. The same is true of sellers as well. Look around. Most of the time, I don’t mind paying a few dollars more to get the item from an established seller with good ratings.
3. Have some patience with the sellers. First, English is probably not their first language, and it would not surprise me to find that some don’t even speak English and are using some translation program. Second, If they don’t respond to your message right away, it’s probably because there is a huge time difference to account for.
4. Don’t be hasty to blame the entire site for problems with the individual sellers. I did have a disagreement with a seller, but that will not prevent me from purchasing other goods from the site. I simply will not purchase from that seller again. I do the same when I have problems with individuals on eBay (come to think of it, I have more issues with people on eBay than I do on AE).
Ultimately, what I am getting at is that I love AliExpress, and I will continue to use it. As long as you keep these items in mind, most people should have no problems at all (aside from those who thrive on drama and create their own issues).

    Terri - June 7, 2013 Reply

    Hi Cassandra

    Thanks for the tips. We’re glad to hear that you are experiencing success with AliExpress.

    All the best,

    Terri
    WFHW

Micah - June 3, 2013 Reply

Hi. Does anyone have a phone number for Aliexpress in the US?

Cathy - May 28, 2013 Reply

I purchased 1 items from vendor (xiyi Co Ltd) @ Ali Express. I never received my item (rain boots) I tried to track the item but when I went to the China Post Airmail web site it said that 0 items were found with that tracking number. I did get the number correct as I used the copy/past method. I am very frustrated with this whole process and also do not feel that there is good communication with either of these companies. What a scam. I am sure glad I did not order more and do not plan to ever order again. I was taken and seem to have no recourse. I will go back to placing my orders with American companies that I have worked with and can trust. and that are trust worthy. Neither Ali Express or Alibaba are trust worthy and others should know.

    Terri - May 30, 2013 Reply

    Hi Cathy

    Sorry to hear about your challenge with AliExpress. Did you try and contact the supplier and AliExpress? If you cannot resolve the issue with AliExpress and you paid by credit card you can always contact your credit card company and file a dispute with them.

    All the best,
    Terri
    WFHW

    Cathy - May 31, 2013 Reply

    Hi again, I wanted you to know that I did just receive my order. I was very happy to finally get my order. However, I am very disappointed with the lack of communication. I do really like what I ordered but am not sure if I will order again due to the very slow shipping and no extra communication that was forth coming other than when the order was placed. So this company was trust worthy just not good at communicating that the order would be shipped but would take a very long time before it would arrive. It took 6 weeks for my rain boots to arrive, but glad they did.

      Terri - May 31, 2013 Reply

      Hi Cathy

      Glad to hear that you received your order and that you are happy with the product.

      Terri
      WFHW

Judy - May 20, 2013 Reply

I have absolutely no problem buying stuff from Aliexpress. I do a few common sense things, like checking the sellers’ ratings, shopping around for the best prices. I understand that if I want free shipping, I can’t expect the product to arrive quickly, but not to worry – it does arrive! I confess that I haven’t tried filing any complaint, but that’s because I haven’t had any! One has to expect that colours may not exactly match what you see on your computer – every computer is different. One might also have to check several sellers on the same product to find a quality vendor and get the description right, since English is not the sellers’ strong point, but it”s worth that little bit of trouble. Also at this point, I’m staying away from ordering electronics or any other product in which cheap or fraudulent manufacture can be hidden. I recommend that readers do a little homework – research Aliexpress’s procedure and the sellers. I’m sensing that a few (certainly not all) of these comments are from people who don’t quite understand how the process works, or are not cooperating to expedite resolution.

    Terri - May 20, 2013 Reply

    Hi Judy

    Glad to hear you have had success with AliExpress. Your feedback and tips are much appreciated.

    All the best,

    Terri
    WFHW

Kabemba Mukulukulu - May 15, 2013 Reply

Four of my orders are closed for security reason and my payment refund to western union.Aliexpress ask me to claim that money but do not provide for me MTCN western union numbers. What can do to get back my money.WHAT I KNOW , CHANCE TO GET BACK MY MONEY IS VERY SMALL ALMOST IMPOSSIBLE.

    Terri - May 16, 2013 Reply

    Hi Kabemba

    You’ll need to contact Western Union. This link provides some customer support options.
    https://thewesternunion.custhelp.com/app/home

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW

      Kabemba Mukulukulu - May 16, 2013 Reply

      If I talk about MTCN number, it is because, we tried with western union to track all the refunded orders with my sending payment MTCN numbers ; what we find is those numbers are no longer in the system. Western Union asked me to return to Aliexpress, who is the sender of the refund,to provide the MTCN numbers.All effort to contact Aliexpress services like transaction services,security services,Alipay Escrow, seem to be impossible, because there is no answer.After almost twenty days of trying to contact Aliexpress you are the fist one to give me hope.About the SIte you gave me , I know it and have already sick help from it no success.My question is : HOW CAN I CONTACT ALIEXPRESS TO GET MTCN NUMBERS? God Bless You to try help a most sophisticated system in the earth.

        Terri - May 18, 2013 Reply

        Hi Kabemba

        If AliExpress is not responding to your request for the MTCN number you should contact Western Union for help resolving the issue.
        https://thewesternunion.custhelp.com/app/answers/detail/a_id/96

        Inform Western Union of your attempts to get the the MTCN numbers from AliExpress. Hopefully Western Union will have a solution for you. If not you may want to contact Western Union’s Fraud Hotline.

        If you believe you’re a victim of fraud, call the Western Union Fraud Hotline at 1-800-448-1492. You can also forward any suspicious emails to spoof@westernunion.com. Visit our Consumer…

        This number is for Western Union USA. If you live in another country. You need to go to the Western Union website for your country, type fraud in the search box and will receive the contact information for the Western Union fraud department in your country.

        Keep us posted on your progress.

        Terri
        WFHW

Cathy C - May 11, 2013 Reply

I placed an order yesterday and had a nice online chat about the product and delivery as I wanted to be sure that that the item was in stock and when they could ship. All went well and then I finalised the transaction, not 4 hours later I have received emails from both Aliexpress and the seller that the transaction was automatically closed for security reasons and I need to re-add to cart and start again.

I have checked my credit card and there is a transaction pending, which the Aliexpress site advises will drop off as they wont follow thru.

Is this True? does anyone know, and if so do I need to reorder as I am being requested by site and seller.

(Transaction Closed
Reminder:
Your order has been cancelled for security reasons. The fund for this order hasn’t been deducted by AliExpress. However, some banks may hold this payment, and the bank will reverse the payment for up to 7-10 working days before releasing back to the card holder. To avoid order cancellation in the future, please submit a claim for payment verification.)

Cathy

    Terri - May 13, 2013 Reply

    Hi Cathy

    I would suggest contacting your credit card company and see what they have to say. See if the credit card company can put a stop payment on the transaction if it has not gone through at their end.

    All the best,

    Terri
    WFHW

    Nur O - May 17, 2013 Reply

    I was looking 3 days live chat for Aliexpress online . this is my order number 1124968864 It was not my intention to cancel the order the supplier force me to. I ask him that I need an v813 tablet PC urgent for gift how possible I can get. He suggest me to pay for shipping DHL 35 dollar and he will ship Monday and Tuesday he will give me truck number. I have not heard him till late hours Tuesday and he told me his missing HDMI cable for order and will take longer I suggest him to send without the HDMI and then send later. He offer me to send the HDMI separately for China Post I agree.

    He again promise to send the Tablet PC and the rest off accessories without HDMI Wednesday again he never send. When I ask him he told me cancel I will not send you and if you do not cancel will automatic cancel after 3 days. He told me he afraid I open dispute and he told me I do not want take a chance I told him I will not get my refund in time and this is gift please send he refused.

    I cancelled and I do not have my money back I was tried to chat live Aliexpress never give me a chance always generic answer and generic email. The amount was 206 USD I give him bad feedback the supplier so no one will happen he has 2 good feedback however they never posted my negative feedback I ask help center why never posted my feedback and I can’t Believed the answer: the feeback will be post only if the buyer and the supplier agree. so how he will ever get bad feedback?

    I called my bank and this is the answer we will open investigation and that take 30 days. This is the site off the store I bought http://www.aliexpress.com/snapshot/232838581.html the supplier name Peter Lee. I will not recommend to buy anything from online that not have customer service nor you can chat or call really people to buy anything and even supplier will ignore you to chat with you after the purchase has completed and you pay…do not believe how nice they are the only good till they make sales. That is the reason PayPal closed to deal Alibaba and Aliexpress.

      Terri - May 18, 2013 Reply

      Hi Nur

      Sorry to hear about your challenges with AliExpress. Hopefully your credit card company will come through for you.

      Keep us posted on your progress.

      All the best,

      Terri
      WFHW

Robert - May 11, 2013 Reply

USING ALIEXPRESS YOU ARE TAKING HUGE RISKS.
The transaction date of my order was 03/12/2013. Got order confirmation same day and seller processed the order in 2 days. With seller promised Delivery Time:15-26 Days, the item should arrive within 04/10/2013. With no Item received till 04/29/2013, and tracking# trail lost, emailed the seller asking him for a full refund if not delivered within60 days.. Sellers advised me ,” please be more patient. please do not worry about it, if it is lost on the way, we can resend you a new one.now just let’s wait and see, ok?”. The seller objective was to keep me inactive for an INDEFINITE period of time, while less than 2 weeks left, to dispute my credit card. With no order received and unsuccessful negotiation with seller to get a refund tried to open dispute with aliexpress and received Error Message. Only a dispute with my credit Card solved the PROBLEM.
Seller has Contractual Obligation with Aliexpress. Aliexpress has Contractual Obligation with the Credit Card Bank. Credit Card Bank has Contractual Obligations with consumer, based on Credit Card Consumer protection ACT.
If anything goes wrong and consumer stays inactive beyond 60 days, then everybody will be off the hook, and the Consumer WILL RUN OUT OF LUCK. While the seller will get the money, the Consumer will Get Nothing, or a Different Inferior Product, or a Fake Product.

    Terri - May 14, 2013 Reply

    Hi Robert

    It is unfortunate that some sellers at AliExpress like to play games and AliExpress lets them get away with it. Fortunately credit card companies
    want your business and most cases will work with you to resolve disputes about your purchases. As a result it is important to stay within the credit card companies timeline and take action through them when necessary regardless of what the seller at AliExpress has to say.

    Purchases from overseas should not take longer than 30 days to arrive unless they are a custom order.

    Thanks for sharing Robert and all the best to you.

    Terri
    WFHW

      Ovegho - June 10, 2013 Reply

      Hi Terri,

      I’m quite impressed with your kind responses and suggestions to all complainants on this site so far regarding AE.

      I really cherish your selfless service. Well done for the very useful tips on how go about AE sellers. My conclusion is that AE is not a scam site, just that some sellers don’t believe in lasting customer or mutual and beneficial business relationships. I’m about beginning to patronize AE and decided to conduct a search on them whether it’s a scam site.

      I hope they’ll one day come to terms with this key component of wealth building and sustenance.

        Terri - June 10, 2013 Reply

        Hi Ovegho

        Thank you for you kind words. AliExpress although not a scam site could do a much better job of monitoring their sellers and eliminating those who do not conduct business ethically. Evidently customer satisfaction, repeat business and referrals are not important to them.

        All the best,

        Terri
        WFHW

    jeff - May 14, 2013 Reply

    I had a similar experience, I just disputed after 40 days and will be receiving credit from my credit card company. I’ve had success with small items but this was my largest charge ($150) and I was getting one word responses from the seller along with bogus tracking numbers. no more aliexpress for me.

      Terri - May 15, 2013 Reply

      Hi Jeff

      Glad to hear that you were able to get a refund.

      One word responses and bogus tracking numbers are not a good sign. It’s assure to know that credit are companies will back you when sellers and AliExpress fail to cooperate.

      All the best,

      Terri
      WFHW

Mark - May 3, 2013 Reply

Hi

I have used Aliexpress and wondering if the sellers are veted in anyway to avoid the pitfalls as people have described in the above messages. I have often found the photograph used is a misrepresentation of the products you actually receive. Whilst there is a dispute process this process is so time consuming and people usually end up giving up. Unlike other websites Aliexpress tend to remove negative feedback as a result the seller will continue to make sales misrepresenting products over and over again. I also have noted there are automatic feedback left of sellers accounts even though the buyer did not leave feedback they are marking them high.

There are good suppliers on Aliexpress however in my experience they are few and far between.

It also appears there are far too many sellers on Aliexpress representation themselves are corporate organisations when the could be working from a shed.

    Terri - May 4, 2013 Reply

    Hi Mark

    Thanks for stopping by and sharing your insight about AliExpress. Your experience is similar to so many others who have commented.

    It’s quite clear that buyers need to “Beware” when shopping on AliExpress.

    All the best,

    Terri
    WFHW

Brian - April 28, 2013 Reply

I’m absolutely livid!!! I purchased a product through Aliexpress Oct 4th, 2012… 2012!!! Not only was I sent a fake tracking number the Seller said they no longer had the item in stock and that I would have to pick another after a whole month went by and I’m thinking the package is on it’s way the only reason they told me that is because the tracking number was non existent.

It’s now April year 2013 and I STILL haven’t received my package and the tracking number they provided me was the exact same one that didn’t work. Countless messages I’ve sent to the supplier asking what’s going on yet vague responses and weeks to a month no reply. I feel ripped off and hurt anyone would operate like this and consider it good business. I can’t seem to get in contact with Aliexpress to resolve this issue, I just keep asking myself where on earth is the customer service.

    Terri - April 28, 2013 Reply

    Hi Brian

    Sorry to hear about your challenges with AliExpress. It is unfortunate that AliExpress does not monitor it’s sellers to ensure they follow ethical business practices. It also appears they would rather turn a blind eye on customer complaints rather than work on resolving the issues.

    All the best,
    Terri
    WFHW

turaya - April 24, 2013 Reply

hello I was interested in buying from aliexpress, however I am from the united kingdom and was wondering if it will convert the currency from dollars to pounds for me?

    Terri - April 24, 2013 Reply

    Hi Turaya

    I’m not sure what you mean by it. You can use a site such as http://www.xe.com to give you an idea of the exchange rate.

    All the best,
    Terri
    WFHW

tech - April 18, 2013 Reply

Its been more than 100 days no update from seller and product still didn’t received for order id 1105132748.

I cant contact aliexpress customer service, it is always directing to automatic robert service.

So posting it here. I have already escalated the dispute but no use…

    Terri - April 18, 2013 Reply

    Hi Tech

    Sorry to hear that you are having a challenge with AliExpress. If you paid with your purchase using a credit card you may want to consider contacting your credit card company and see if you can dispute the charge.

    Credit card companies allow you to dispute charges for goods and services you didn’t accept or weren’t delivered as agreed upon. This document will give you more information about credit card disputes http://creditcardforum.com/blog/credit-card-dispute

    Keep us posted on your progress.

    All the best,
    Terri
    WFHW

    mags - April 24, 2013 Reply

    hi,
    i was thinking of ordering from ali express but i am now in two minds whether to do so or not since seeing these negative comments about experiences with ordering and not receiving your items. it says on the webisite that they offer ship goods by ups and dhl which is better for tracking and more familiar to most of us as apposed to ems and tnt which they prefer to use.

    would anyone take a chance on ordering from ali express with using either dhl or ups for shipping?

    i am desperate to order as i have seen some good deals that could potentially boost my earnings but i can not afford to loose any money like everyone on here.

    i have never used ali express before or anything like this to be honest, i am just a bit anxious and need some advice whether it would be more secure in ordering or not. please get back to me.
    thanks
    mags.

      Terri - April 24, 2013 Reply

      Hi Mag

      Yes you would think that using UPS and DHL would be safer because of the tracking numbers however if you read through the reviews you will find many comments about the seller providing invalid tracking numbers.

      All the best,

      Terri
      WFHW

Isaac - April 16, 2013 Reply

I placed an order for a laptop worth USD195.00 with shipping cost of USD77.4 and I paid USD272.4 all together. But, seeing the product sent, it’s less in value to the description of what I have paid for and it was so clear on the commercial invoice that came along with the laptop sent. The invoice stated, “Mini Notebook Sample, 1pc, USD130.00 as price and USD35.00 as shipping fee and USD165.00 as the total” against USD272.00 that I paid. What can I do to claim my remnant amount of USD107.4? Thanks as you urgently reply!

Robyn - April 16, 2013 Reply

I have had good experiences with Ali Express until my last two orders. One was 28th Nov 2012 and I waited till Feb 2013 to follow up. Christmas and Chinese New Year in this time delayed things. After a few emails to supplier I was sent only one item of three ordered and have not been able to get an answer from supplier since. Lost my money to boot as I cannot get to Ali express to ask for refund. Can ‘t lodge a dispute as considered “Order complete” Don’t know what I did wrong there.
Last order was not shipped within time frame so order was cancelled by Ali express. Hope to get a refund in 2 weeks.

    Terri - April 17, 2013 Reply

    Hi Robyn

    Sorry to hear about your challenges with AliExpress.

    Please keep us posted on your refund.

    All the best,

    Terri
    WFHW

Luis Ramos - April 12, 2013 Reply

I had performed several purchases before in aliexpress, there were many payment options. Suddenly, moneybookers and paypal were removed. Disputes are not being managed as before. I opened one two months ago, and there is no answer from aliexpress.
Thus, I do not recommend them anymore. I will contact sellers there, but manage my purchases from outside.

Luis Ramos

    Terri - April 12, 2013 Reply

    Hi Luis

    Thanks for stopping by. From the number of comments posted from our readers there are many people who are not happy with AliExpress dispute process.

    All the best,

    Terri
    WFHW

Isaac - April 8, 2013 Reply

I made some orders and tracking numbers carries no info. When tracked, it appears, “success – 0 item” with no info on the item, status, origin, destination and others. What can I do? This is one of the tracking nos: RB144815727CN…what do you think I should not hesitate to do? Thanks!

Bala - April 6, 2013 Reply

I brought an product from Aliexpress worth 98 dollars, its been 90 days still I didn’t receive the product. Seller has provided a guaranteed that product will be delivered within 45 days else money back. I have escalated the issue with Aliexpress but no proper response. I suggest not to buy from them. My order number is 1105132748

    Terri - April 6, 2013 Reply

    Hi Bala

    I would suggest contacting your credit card company and see if you can dispute the charge. Credit card companies allow you to dispute charges for goods and services you didn’t accept or weren’t delivered as agreed upon. This document will give you more information about credit card disputes http://creditcardforum.com/blog/credit-card-dispute

    Keep us posted on your progress.

    All the best,

    Terri
    WFHW

Isaac - April 4, 2013 Reply

Please, can somebody tell me what it means to get “frozen orders” as status in the course of making payment for an order at AE using my debit card (master card)? No indication that the payment was successful but verification success. Though, I’ll have to confirm from my bank at day break. I’ve once made transaction and stil making transactions but just worried about what “frozen orders” as status mean. Thanks

    Terri - April 5, 2013 Reply

    Hi Isaac

    Sorry to hear you are having a challenge with your order at AliExpress.
    I recommend contacting the seller to find out why the order is frozen.

    Keep us posted on your progress.

    All the best,
    Terri
    WFHW

      Isaac - April 7, 2013 Reply

      Thanks Terri. As per d frozen orders in the course of payment, the seller said it’s cos it’s been checked or verified by AE that after, I can go ahead to pay.

      Meanwhile, I’ve ordered and pay for an item and the tracking number given carries no info whenever I track but stipulates “success – 0 items found”. This is the tracking number RB144815727CN and this is the order number 1116736328. You can as well track and verify and let me know which step I better take. Thanks!

Shanice Brown - April 1, 2013 Reply

Hey i ordered something about 3 weeks ago for almost $200 and it has not come yet i tried to use the tracking number they gave me and it does not work. i called dhl which is the tracking company and they said they do not have that number in there system. Im really upset and wish i never ordered from this website. i tried to call aliexpress and it just goes to voice mail. what kind of company is this.

Bushra Alabadi - March 24, 2013 Reply

Hi Terry, I actually just orders 2 shoes and 2 handbags but im very scared because i used a credit card with a balance of $4,000. Do you think they will take more than the total balance was?

    Terri - March 25, 2013 Reply

    Hi Bushra

    It is not likely they will charge more because you only authorized the purchase amount. Keep your transaction receipt in case you need it. Monitor your card for any future unauthorized purchases. In the future you may want to consider purchasing a prepaid credit card for these types of online purchases.

    All the best,
    Terri
    WFHW

      Heida - March 31, 2013 Reply

      Hi, maybe you can help me. I just bought jacket on aliexpress, and my visa card has been charged. But when I go to my profile on aliexpress it show like I have not paid for it. They say “Awaiting payment”
      What do I dp?

        Terri - March 31, 2013 Reply

        Hi Heida

        Sorry to hear that you are having a challenge with your order. I would recommend contacting the supplier. Send them a copy of your transaction receipt and ask them to update your order status and to send you a email with the tracking number when the order is shipped.

        If the supplier does not respond or update your status within 48 hours contact your credit card company. Let your credit card company know that you would like to report a fraudulent transaction.

        AliExpress will not allow you to open a dispute until after you receive shipping confirmation as a result you have no recourse with AliExpress whereas your credit card company will contact the supplier while investigating the transaction.

        Unfortunately the credit card company will likely cancel your credit card and re-issue a new one. This maybe an inconvenience for you. However, this will expose the fraudulent activity of the supplier and will put you in a position to receive a refund from your credit card company.

        Keep us posted on your progress.

        All the best,
        Terri
        WFHW

          Heida - April 3, 2013 Reply

          Thank you very much for your answer. I have tried to contact the supplier and (bougth from 2 suppliers) one of the has not answerd me, the other one is extremely rude. Saying it is my proublem and I have to help myself.

          I have a question, is there any email on alibaba that I can send to?
          I find the webside very hard to find help.. just standard helping questins but I really need to contanct real person on alilbaba about this, not computer answering :( If you have any idea how I can send them an email were I can send them copy of my visa transaction I would very much appriciate it.

          My best
          Heiða

Joe Dan - March 19, 2013 Reply

Even if AliExpress is a mix of good and bad sellers, it just goes to show AliExpress does not moderate the crud that gets sold to people by scammers. Reading reviews might not even help, who knows how many positive reviews have been written by the company itself to boost its image.

My experience with AliExpress was frustrating, yet comical to say the least. I purchased a jacket after looking around at multiple styles. I had searched reviews for AliExpress and seen that they pretty much never get you what you ordered. It’s either out of stock, the order is frozen, wrong size/color, ect. I decided to take a chance on AliExpress because I figured 20 bucks was worth the gamble.

The jacket I was ordering came in two options for colors; Black, and Blue. I ordered a Medium size in Blue. It arrived in Brown, in a size Small. It hardly fit me and the fabric looked like it had been made with felt from a craft store. It only slightly resembled the image of the product when I purchased it. I wasn’t about to begin complaining to the manufacturer, that would have been like talking to a brick wall. I felt rather stupid for having spent $20+ on a gamble and ending up on the losing edge. However I gave it to a friend of mine and she was petite enough to fit into it, so it made for a very early Christmas present. I found it funny that the jacket came with a 100% satisfaction guarantee, which promptly expired one day after it arrives. Just goes to show you how easy it is for a company to sell you junk.

Moral of this story: Buying from a non-credible, insecure websites like AliExpress is not worth the discount. You’d might as well play a claw machine if you decide to go through AliExpress, because chances are you’d spend more money trying to get what you actually wanted instead of just buying the item itself from somewhere credible and reliable. If you decide to take a chance of AliExpress you might just end up where I started, and you’ll probably feel the same way.

    Terri - March 19, 2013 Reply

    Hi Joe

    Sorry to hear about your negative experience with AliExpress. Your comments are appreciated and should make others think twice before making a purchase – especially if they can’t afford to gamble.

    All the best,
    Terri
    WFHW

Businessman - March 18, 2013 Reply

I’ve read many comments on here, it’s unfortunate that we have so many scam artist around the world. Myself have had many successful transactions off Ali & Alibaba. I’ve been blessed enough to build great business relationships with several sellers. 2 which I’ve verified Nike has used 1 factory to produce sneakers. And 4 other well known women clothing & shoe providers has used to produce high end product.

I started buying small than cut Ali & Alababa out all together. I’ve only had to raise my voice a couple times at a supplier. I realized real sellers won’t hind information, they want your money more than you need their products.

People take note; all Asian sellers aren’t bad. We have just as many scams in the US.

1st.. I get phone contacts along with addresses, I demand SKYPE video calls etc. I want to know whom I’m doing business with. If you to cheap to make international calls, stick with buying in the US.
Learn about trading before wasting your time and money. About 12 states in the US (mainly west coast) addresses Ali won’t ship to unless the transaction is b2b. Western Union won’t transfer funds to overseas companies, this leave uneducated international buyers the only options of dealing with sellers directly.
Once this happen without fully understanding process & procdures we get complaints and Ali will not get involved. I can keep going about how I protect myself but I won’t.

I suggest fully getting to know a seller by vetting them as much as possible. Skype calls are free, use the video call also. I like to see background if its real business or not, don’t depend on Ali & Alababa payment methods. Lastly if I’m placing large orders its done b2b via my control escrow, real business providers won’t object to it.

Happy and Safe Trading… p.s. great site you’ll..

    Terri - March 19, 2013 Reply

    Thanks for stopping by and sharing your experience with Alibaba and AliExpress. Your strategies can be helpful especially to those who are looking at placing large orders.

    All the best,
    Terri
    WFHW

Mike - March 8, 2013 Reply

AliExpress IS A SCAM!!!!!

Paid several hundred dollars for item. Package arrived was very small in a hand woven sack. Item received was nothing like what was pictured. Return postage was way to0 high — about $75. So submitted complaint. They just run you through a long process and then state not enough evidence and disperse funds to the seller. In other words, if you dispute you give up your right to a refund. So realize it is cost prohibitive to return the merchandise, which is not always what is pictured. And furthermore, the seller rating is fraudulent. Even if you give all 1’s — they add the three 1st together, so that all sellers get above three stars, even if you gave the poorest rating on all three measures. EVERYTHING ABOUT THIS SITE IS FRAUDULENT. Also note: YAHOO Is owned in part by Alibaba — the Chinese Fraud Company that owns AliExpress.
STAY AWAY FROM YAHOO (discontinue use of Y mail) , Alibaba and AliExpress.

    Terri - March 9, 2013 Reply

    Hi Mike

    We are sorry to hear about your experience with AliExpress. Like you many of our visits have mentioned that the dispute process has failed to resolve their issue nor were they successful in getting a refund.

    You are definitely taking a risk purchasing through AliExpress.

    Terri
    WFHW

Lynda - March 2, 2013 Reply

The site (company) and it’s merchant accounts also knowingly engage in phishing which to my understanding may even go as far as to being a partnership.

Their credit card processing merchants, use the details of your transactions to make fraudulent contact in order to phish for sensitive financial information. If you receive phone calls coincidentally from “Bank of America” or “Wells Fargo” etc, after shopping on this site, know that their card processing merchants are actually phishing. This has been reported to aliexpress/alibaba several times, but of course continues to occur.
Be very, very careful

    Terri - March 3, 2013 Reply

    Hi Lynda

    AliExpress/Alibaba do not monitor their seller’s nor to they have any policies to deter sellers from engaging in unethical business practices.

    Phishing or any type of suspected fraud related to your credit card or debit card should be reported to the credit card company. A bank or credit card company will not call you and ask for personal information. As a result you should never provide this type of information to anyone who calls.

    If ever in doubt ask for the caller’s name, phone number, title and the organization they represent. Let them know you will call them back. Most fraudulent callers will not provide this information and if they do, call the financial institution they claim to represent and inquire about the call.

    All the best,
    Terri
    WFHW

      Lynda - March 23, 2013 Reply

      Actually Terri,

      That is not the case.
      The phishing I am referring to is not done through the sellers, as sellers do not access to information such as Credit Card Issuer, it is done through the Ali Express system.

      Ali Express is engaging in illegal activity as they are aware of the problem, it has contracted several MERCHANT ACCOUNTS, i.e companies who process credit card information, who engage in these phishing attempts.
      It is in fact these companies that engage in phishing attempts in this case and NOT the “sellers” who are using the AliExpress platform, hope this clarifies.

        Terri - March 23, 2013 Reply

        Lynda thank you for your clarification. I understand what you are saying. When you make a transaction in person you can see the merchant’s logo on the pin pad when enter your pin number. Unfortunately with AliExpress because the transaction is made digitally you cannot see who processes it. However, you should still report it to the fraud department of your credit card company.

        If reported by enough consumers, credit card companies should take notice and will likely investigate these companies. Once they see what’s happening these merchants companies will be shut down. They may also ban AliExpress from any future credit or debit transactions since as you mentioned AliExpress was aware that these companies were committing fraud and did nothing to stop it.

        Credit card companies do not take fraud lightly. It is our responsibility as consumers and victims of fraud to report these activities so they can be taken care of before more people become victims.

        Terri
        WFHW

cory - February 27, 2013 Reply

I have read through a number of replies and I’m considering making a purchase. I just had a few questions I hope can be answered for a first time buyer? 1: Is this site safe in using your banking information? 2: I have notice that some items have free shipping and or reasonable shipping. I live in Canada so my question is. Will or how much can or does Canada Post charge? Is there additional shipping fees? curious bc if so would the deals be worth it? Any info would be greatly appreciated.

Thank you

    Terri - February 28, 2013 Reply

    Hi Cory

    Check with your bank regarding the safety of using bank transfers for payment. You can also get more information at http://escrow.aliexpress.com/escrow-faq/payment/how-do-i-pay-using-bank-transfers.html. Regarding shipping costs you will needs to check with the seller. You may also find more information at http://help.aliexpress.com/delivery_options.html.

    All the best with your purchases and keep us posted on your progress.

    Terri
    WFHW

    Lynda - March 2, 2013 Reply

    I would NOT advise this, a card is easier to close and replace than a bank account.
    Do not give ali express access to sensitive information unless you are using an encrypted page, indicated usually bt https in your browser and a lock icon, if you absolutely must give out this information, one tip is when placing orders use an alternative phone number that your bank does not use, in order to track where follow up correspondence comes from, if you are suddenly receiving correspondence regarding your financial information to your alternative phone number, then most likely it is via alibaba/aliexpress..

Kim - February 15, 2013 Reply

I just wanted to chime in with my experiences with China. I am a Canadian citizen, living in Shenzhen for three years. The Chinese are masters at copying. Fakes are everywhere, and by that, I mean electronics, purses, wallets, clothing, accessories, etc. The Chinese are bent on becoming more “western” and by western, they think “brand name”. So everyone wants to wear and own brand names here, but very few can afford them, hence the huge copy market. The culture here is very different than the west, and when a westerner learns that the Chinese have mastered the fake egg, we think “why?”……whereas the Chinese think “clever”. My own experience here is that most Chinese will rob you blind if given the opportunity. There is also huge quality and safety issues with fakes that are produced here…..dyes and plastics with toxins in them, leather treated with substances that would be banned in Canada, same with jewellery. I could go on and on……

My take-home message is this: be very wary of what you are ordering from any site based in china. My experiences with china would leave me to believe you will likely be purchasing fake products, especially electronics and clothing/accessories, or you will be sold outdated/expired items, or you will be sent “seconds” or damaged products. You may be lucky enough to receive a genuine item, just as ordered…….I have known some ex pats to have come across legit items that have simply “fallen off the delivery truck”, but those are usually sold at a higher price, and are rarities.

I hope some folks find this information useful.

    Terri - February 16, 2013 Reply

    Hi Kim

    Thanks for stopping by and sharing your experience with China.

    It’s unfortunate that this type of mentality exits. As so many of our visitors have mentioned you take a chance when you purchase
    products from AliExpress.

    All the best,
    Terri
    WFHW

Randy - February 13, 2013 Reply

I love AE. Have been using them for 3 months small orders selling online from home. No problems. My questions all awnsered promptly helpful people good quality on the products some better quality then others ratings on who is doing well. Excellent site.

    Terri - February 14, 2013 Reply

    Hi Randy

    We are glad to hear that AliExpress is working well for you.

    All the best,
    Terri
    WFHW

julie Perrett - February 3, 2013 Reply

Hi there
First time buyer from Aliexpress and wont be 2nd time buyer. I bought 4 Andriod tablets that were all missing files one wouldnt even charge. Chargers were doddgy by Australian standards. Sent them back and was told i would get a full refund plus shipping costs and i am still waiting. On the feedback for the seller .. if one doesnt acknowledge shipment and make the payment then one can not leave ‘feed back’ so if you get doddgy goods and request a refund you don’t get to leave any negative feedback, so it is almost impossible to tell if the seller is bad.
In my case the seller received his goods back and then ceased communications with me and now i am waiting for the response team to get back to me which seems to take some time.
I do know of people that order there regulary and have not had any problems, but i for one won’t be returning.

Thanks Julie

    Terri - February 4, 2013 Reply

    Hi Julie

    Thanks for stopping by. We are sorry to hear about your negative experience with AliExpress.

    All the best,
    Terri
    WFHW

Nikolay - January 17, 2013 Reply

Hello everyone,
My case is a very simple: I received Android Tablet Novo 7 in December 2011 with the broken screen and sent out it back to a seller. During the open dispute the seller had confirmed that he had had received the product back and he was going to send me money back. However, the dispute had been closed by Aliexpress and since then I have got nothing, no money no Android Tablet back.
I sent many emails to Aliexpress and to the seller, have got no responses at all,
what would you advise me please?

Thanks in advance

    Terri - January 18, 2013 Reply

    Hi Nikolay

    Did you make your purchase in December 2011 or 2012? If you made your purchase in 2012 you may want to consider contacting
    your credit card company and see if you can get your money back through them.

    If the seller starts getting pressured by credit card companies they a lot more likely to respond as they do not want to loose
    their credit card processing privileges.

    All the best,
    Terri
    WFHW

George - January 17, 2013 Reply

Hi

I have purchased a marble fireplace, 3 four wheelers, many pairs of boots, 300 neon clocks, neon NASCAR items, I have purchased many items over the last 4 years and have never had a problem. Thanks

George

    Terri - January 18, 2013 Reply

    Hi George

    Thanks for stopping by. We are glad to hear that AliExpress is working well for you.

    All the best,
    Terri
    WFHW

Rae - January 14, 2013 Reply

Ordered pen refills from a seller on Aliexpress. The seller had no exact measurements and just a note saying that they would fit a certain type of pen. That should have been the first alarm bell right there but, because they were cheap and matched the ones I was looking for (to refill a nice promo pen I’d been given), I ordered them.

They arrived fine but didn’t fit, being a good couple of centimetres too short. Emailed the seller, offering to return them for a full refund. Seller refused, offering only a partial refund and telling me I should have known they could only fit this kind of pen (They’ve now added a photo of this pen to their description but still no measurements). I again asked for a refund, stating that they offered a no-argument guarantee. Seller started getting abusive so I’m now refusing to speak to them and am waiting for the 3 days to elapse so I can open a dispute with the site (not that I’m holding my breath on getting any further).

However, I called my credit card company and because it was such a low amount, they instantly credited my card and are, from what I can gather, opening a dispute with the company. I explained exactly what had happened (items not what I wanted, seller not willing to offer a full refund and becoming abusive). No matter what the amount you’ve spent, it’s worth giving your credit card company a call and getting them on your side.

    Terri - January 15, 2013 Reply

    Hi Rae

    We are sorry to hear about your challenge with AliExpress. We’re glad that you were able to get a refund through your credit card company.

    All the best,
    Terri
    WFHW

Garry - January 13, 2013 Reply

Folks..I notice that Ali Express offers a large number of Italian carbon racing pushbike frames for sale (Pinarello, Bianchi, Cipollini etc) at bargain basement prices (approx 10% of real frame costs). An associate of mine repairs carbon fiber bike frames etc and has come across quite a few of these “Fakarello’s” and was alarmed to find that a substantial quantity of the “carbon fiber” was in fact fiberglass which is considerably weaker than carbon. I stupidly got “stung” buying a replacement carbon fork for a bike only to find that I couldn’t purchase a suitable bearing to match the steerer tube. Whilst I am sure that there are some great bike frames for sale at very low prices, (allegedly coming from the same factory as the Italian companies use), please do your research first as finding yourself riding at 40KMH+ and having a major frame component fracture (or snap completely) could turn out to be a costly and dangerous exercise

    Terri - January 14, 2013 Reply

    Hi Garry

    North American bike companies would not get away with this type of false advertising. The potential for injury is way too high.

    Thanks for alerting us about this. Everyone definitely needs to do some research before purchasing a carbon fiber pedal bike from AliExpress.

    All the best,
    Terri
    WFHW

Moritz - January 4, 2013 Reply

I ordered an item from AliExpress a few months ago and it was an item from China. Still havn’t received an item nor refund, even after a dispute has been opened. It was the first and last time I ordered something from that website.

    Terri - January 5, 2013 Reply

    Moritz thanks for stopping by. We are sorry to hear that you did not have a good experience with AliExpress.

    All the best,
    Terri
    WFHW

dvancleef - December 26, 2012 Reply

I have placed 3 orders from 3 different aliexpress shops over the last 15 months or so:

#1 – Sent a bogus tracking number, never answered inquiries. Dispute filed, money refunded.

#2 – Flawless transaction. (Would have ordered order #3 with them if they had what I had wanted in stock)

#3 – Both of the items arrived, 1 was missing an ordered accessory. Dispute filed, cost of accessory refunded.

I have never lost money but I carefully read up on how to conduct myself. The most important things:
* Understand how your buyer protection works. Never let the store trick you into doing the wrong thing.
* Never click confirm delivery until you are 100% satisfied. Once that happens the store gets your money and will never respond to you again.
* Never let the timer on the confirm delivery button expire, its the same as clicking the button. Open a dispute by the last day if there is no sign of your order.
* Once in the dispute process, never click the End Dispute button unless you are 100% satisfied. Once you do the store gets your money and all communication from them stops.

    Terri - December 26, 2012 Reply

    Hi dvancleef

    Glad to hear that AliExpress is working well for you.

    We appreciate your tips on how to use the buyer protection program.

    All the best,
    Terri
    WFHW

Laura Howard - December 20, 2012 Reply

I placed my second order for Aliexpress yesterday.

The first order I placed in October 2012 consisted of three parts, and every single part arrived unscathed within a month of the order placed.

I only usually order jewellery making supplies, and I usually do not spend that much money. My experiences of aliexpress so far are encouraging, but the language barrier puts me off.

Now I’m not bilingual, and give major props to people who are. But during this last order I had to ask a question about a product I wanted to order, and the person on the other end of the chat wasn’t able to understand the question I was asking. See http ://goo.gl/q8zo4

If I end up with 100 blue cabochons, I can live with that. But I’m less likely to buy from that supplier in the future if communication is impossible.

So far, I give the company a thumbs up, but from a communications perspective, I wouldn’t order anything too dear from them.

    Terri - December 21, 2012 Reply

    Laura thanks for sharing your experience with AliExpress. We are glad that your shopping experiences have been positive.

    All the best,
    Terri
    WFHW

octav - December 19, 2012 Reply

I wish i read this before hand… I asked 21 questions before placing an order ($100 u.s)
they shorted me on the order sent me wrong items and the items they did send were wrong in size thus unsellable or even useable. Ke ke’s store is a scam 100% i disputed it provided pictures and even a video and they still have not refunded my money. Its been 2 months!

    Terri - December 19, 2012 Reply

    Hi Octav

    We are sorry to hear about your negative experience with AliExpress.

    Your comment will help other readers to void doing business with unethical suppliers like Ke ke.

    All the best,
    Terri
    WFHW

Tina - December 18, 2012 Reply

Hi Terri!
I found out about Aliexpress.com not too long ago and I loved the deals there! I researched on different websites about this platform bc there seem to be a big gap between the lover and the hater of Aliexpress. Till now I haven`t found out if it`s possible to shop there as a private customer without getting any probs. I saw that a lot of customers buy only 1 or 2 pieces so quantity shouldn`t be a problem.
Please reply to my inquiry bc I have really no idea how to find out! Your site is amazing and I`m sure that many many ppl found help here!
Thank u & all the best

    Terri - December 19, 2012 Reply

    Hi Tina

    Yes anyone can make a purchase on AliExpress. There are no minimum order requirements.

    If you decide to make a purchase feel free to drop by and let us know about your experience.

    All the best,
    Terri
    WFHW

zainah - December 8, 2012 Reply

i bought some Items from Aliexpress the sent 2 of them and 7 items not received,
i tried hard with them ,you can read one word WAIT,i wait 4 monthes and nothing.
they are scam,and when i tried contact with anyone in the website you contant with EVA !!!!!!!!!!! who is EVA ? she is no one.

    Terri - December 9, 2012 Reply

    Hi Zainah

    Sorry to hear about your negative experience with AliExpress. It’s unfortunate the company does not quality control in place to weed out unethical sellers.

    All the best,
    Terri
    WFHW

Ricard Godia - December 4, 2012 Reply

I bought from AliExpress some mobile phone batteries, which were charged to my MC card on 4th nov 2012, received their confirmations *Full Shipment Made for Order No. 1018303061* and +Full Shipment Made for Order No. 1018303060* inmediately, but those products never arrived and AliExpress website does not find those order numbers, which blocks any chance to claim payment back..
I call it FRAUD !!!
Stay away from those scammers !!!
Ricard

    Terri - December 4, 2012 Reply

    Hi Ricard

    We are sorry to hear about your negative experience with AliExpress. It’s unfortunate that AliExpress does not monitor sellers and eliminate those that pursue unethical business practices.

    All the best,
    Terri
    WFHW

      Liz - February 24, 2013 Reply

      Glad i have across this site. i have been purchasing from Aliexpress for the last two months (hair extensions) and so far i haven’t had any problem. so two weeks ago i came across a vendor with a very high positive rating of 99% and had exactly what i needed. so i made a purchase worth 1100$. 3 days after i ordered, my account stated that item has been shipped, but the tracking number for DHL was not a valid one. I contacted the vendor who said sometimes DHL delays in updating the information. Next she puts in another tracking number which is also invalid!! So i told her i would contact Aliexpress directly to handle this matter, but from what i can read now, i will clearly not get any help there in getting my money back timely. any suggestions anyone?? i used visa to pay for this transaction. I became vip silver member very fast at AE! but from what i have read on the buyer forums, that doesn’t give you priority when it comes to solving problems.

        Terri - February 25, 2013 Reply

        Hi Liz

        We are sorry to hear about your challenges with AliExpress. We recommend opening a dispute
        with AliExpress http://www.aliexpress.com/buyerprotection/index.html Let them know that the
        DHL tracking numbers you’ve received from the seller are invalid. Pay close attention to the
        time lines of your dispute so that if need be you can file a claim 3 days after your initial
        dispute request.

        According to AliExpress your purchase should be protected by their Buyer Protection System.
        http://www.aliexpress.com/buyerprotection/how_to_be_eligible.html

        If your situation is not resolved via AliExpress contact your credit card company and see if
        there is anything they can do for you. Let AliExpress know that you will be contacting your credit
        card company about the situation if they do not hold to their policy and resolve your dispute.

        Credit card companies have been known to pull their terminals from companies who have a reputation
        of fraudulent transactions.

        Keep us posted on your progress.

        All the best,
        Terri
        WFHW