Is AliExpress.com A Scam?

The WFHW team recently completed a not so favorable review of the Alibaba.com website, due largely to unethical activity by certain suppliers.

Since AliExpress.com is owned by Alibaba.com, we felt it was important to let our readers know if AliExpress.com could be trusted or if suppliers are using similar tactics to those being used over at Alibaba.com.

You can read the review of Alibaba.com in its entirety click here.

What Is AliExpress.com?

AliExpress.com founded in 2009 is a marketplace offering products at factory prices direct from China.  Orders can be as small as a single item.

The AliExpress.com website is actually featured on the main Alibaba.com website.  When you sign up for a free membership with AliExpress, you are actually registering with Alibaba.com at the same time.

Unlike Alibaba.com (which has no payment tracking because they use Western Union), payment for products purchased through AliExpress.com are held by Alibaba.com in their Escrow Alipay system and are only released to the seller once the product is received by the purchaser.

This system was put in place to overcome one of the biggest challenges Alibaba.com was experiencing, non delivery of products.

However, it appears that the escrow system has not completely resolved the problem with products not being delivered.

There were a few customer complaints suggesting that even though the money was held in escrow, when they did not receive their product and requested a refund, the money was not release back to them.

One person, after waiting several months, still had not received their money back, nor had they received the products they purchased.

What Are The Main Differences Between AliExpress.com And Alibaba.com?

I had to take a real close look at these two sites in order to identify the main differences.

1)  All the suppliers for AliExpress.com are from China where as Alibaba.com has international suppliers as well as suppliers from China.

2)  AliExpress.com payments are made online when the order is placed and funds are held in an Escrow.  Buyers at Alibaba.com make payments offline via Western Union so there is no way to track where the money goes.

3)  Unlike Alibaba.com which caters to companies with large orders, AliExpress.com provides products to both companies and individuals with no minimal order requirement.

4) Shipments on AliExpress.com are by air only, while Alibaba.com offers a choice of shipping by sea or air.

What Do You Need To Be Aware Of Before Making A Purchase Through AliExpress?

The use of an Escrow-based Alipay system to manage payments between sellers and customers may help to prevent the non delivery of products – a concern of customers and one of the major stumbling blocks with Alibaba.com.  However, there are problems that it won’t solve.

Buyers that purchase products through AliExpress.com will still be dealing with the same vendors that service Alibaba.com.

Because there are no regulations and quality control in place, some of these sellers have unethical business practices which have resulted in a large number of the complaints issued by purchasers about Alibaba.  The only difference is that sellers won’t get the money until the product is in the customers hand.

Sellers have also been known to replace items with similar look-a-likes that may not have the exact specification so you need to check merchandise very carefully when you receive it.

There have been a number of complaints that sellers were not able to deliver products on time.  However, the time frame it takes for products to clear is an unpredictable variable that could cause product arrival delays.

Potential buyers need to examine vendors very carefully before making any purchases.  The following are 5 warning signs that you should be aware of when researching a seller.

1)  They Offer a Wide Range of Products.
If the sellers profile indicates that they sell a wide range of products, this is an indication that they are a trading company and as a result you won’t get the best deals.

2)  They’re Slow To Answer Or Don’t Respond At All To Pre-sell Questions.
If they don’t provide any pre-sell customers service, who is going to help resolve your situation if you have an issue after making a purchase and require customer service?

3)  They Are Located in Fujian
While not all sellers from this region are unethical, sellers in this area have a reputation that is notorious for generating customer complaints.

4)  They Don’t Use The Same Name Or Provide A Company Name Without A City
Sellers should always have a city attached to their name.  Most Chinese companies do.  If you come across a seller without a city attached to their name, you should be very cautious.

5)  They Claim To Sell Brand Name Products
Brand name products are sold at brand name prices.  It would be very unlikely that a small company like AliExpress could acquire brand name products to sell.

AliExpress is not a scam, but there are unethical sellers so you need to be careful and do some research before considering making a purchase.

You may even consider testing the waters by making a small purchase before investing any significant amount of money in products.

Check below for further dropshipping opportunities.

~Terri
WFHW Team

Leave a Comment

486 Comments

  • Hi Marcus,

    Thanks so much for your useful article here about AliExpress.com. I have just come to use this website and have made my first purchase from them within the last few days. I am due to receive my item at some point within the next two weeks, so after reading your article I am a bit cautious now about my item arriving. The website does seem a little different from the mainstream shopping websites like Amazon, Ebay, etc and I have noticed how they don’t really mention too much about any possible customs/duty charges to the UK, so I’m hoping these costs are too much. The one thing I have found strange is how each time I check my order it is counting down from about nine days, with about seven days left, and if my order is not processed within the remaining time it says on screen that my order will be automatically cancelled. I will keep you updated with how my order goes and if/when I receive my item whether everything is how it should be. Thanks for your article and wise comments though mate – they definitely get one thinking and keep us being cautious when we use new websites for the first time when making a purchase.

    Kindest Regards
    Alex

    • You are very welcome, Alex!

      I do hope that your first purchase goes smoothly and it would be great to hear how things eventually worked out when you have the time.

      Thanks for stopping by, Alex!

      All the best,

      Marcus – WFHW

  • I was surprised to see this when I was doing a search on what happens when a seller gets too many complaints from a purchase paid for via paypal.
    I have been shopping AliExpress for about 10 years. Overall I find it great and prices are what I can afford due to having to live way below poverty level. Shopping for deal is a must. One thing I noticed is that the sellers are very concerned about complaints or poor reviews so when I am having problems I just tell the seller I will be leaving a bad review. More often than not they go out to their way to fix the issue before you do that. It is my understanding that if they get too many poor reviews AliExpress drops them. One such time I ordered an ultrasonic cleaner as it said 50W got it and it was only 35W ….I then sent a message to the seller stating that. End of this issue was I got a full refund and the seller didn’t even ask for the product back. You need to be patient with them most have a bit of problems understanding English. Over all I love to shop there and find it far better than shopping on Ebay which drives me nuts with all the paypal disputes I have to put in from shopping there. I am disabled and not able to just get out and shop and find good deals in the town I live in.

    • Hi Kat,

      It’s great to hear that you have developed a solid process for purchasing goods at Aliexpress. This will definitely help my visitors with their own purchases.

      Thanks for taking the time to stop by, Kat!

      All the best,

      Marcus – WFHW

  • I’ve used Aliexpress for the last few months and generally positive experience. I search for item, sort by number of orders and only look at 4.8-5 star ratings. Next I look at product reviews and sellers rating. If unsure I ask questions note one item I asked 10+ questions all were answered. When you look at seller profile you can see 3, 6 & 12 ratings for description, communication & shipping etc. You can see if they are consistent. Don’t always go for cheap. Go for high order numbers with high star rating from a seller with a lot of historical business and feedback. I am yet to make a claim so can’t comment on resolution problems. I’ve ordered items from $2.75USD to $2,500 USD. Note I’ve had problems on other channels like eBay. I guess it’s a matter of time before it happens to me but robust process should reduce likelihood of it happening. Hope this helps?

    • It certainly does, Des!

      Thanks for taking the time to give my visitors a comprehensive overview of how you order goods from Aliexpress.

      Your process will definitely help others to reduce the risk of purchasing goods, and to source reputable and trustworthy sellers.

      All the best,

      Marcus – WFHW

  • I am so glad I read the reviews on Aliexpress! I’m about to wed on 7/7/17, I saw this beautiful, beautiful wedding dress that I was going to purchase at $304. I can’t even fathom how much of a catastrophe that would have been for us if anything were to go wrong! There are about 1% great comments and the other 99% AllBad.com!!!
    Thanks to everyone’s reviews, you saved my Big Day!

    • Delighted to hear that I was able to help here, Terressa!

      Congrats on seeing the light, and I wish you all the best for your big day on the 7/7/17!

      All the best,

      Marcus – WFHW

  • I received the wrong items and it’s been a nightmare trying to get a refund. The AE ‘chat’ people hide behind ‘process’ and in spite of photographic evidence of the wrong items being received by them, and in spite of the supplier finally (he has proved slippery and elusive too) offering a refund – with AE confirming this is the case – they continue to hold out and claim ‘the dispute is finished’. Breathtakingly BAD BUSINESS PRACTICE…and a shocking and unacceptable way to treat a customer. Seriously ‘caveat emptor’ and for sure, I shall cease purchasing from AliExpress. Not impressed.

    • Absolutely agree here, Murray.

      For as long as this post has been up I have been saying that AliExpress have a deeply flawed system in place when it comes to processing refunds and customer service in general.

      I’m sorry to hear that you have become a victim, and thanks for stopping by to share your experience with my visitors.

      All the best,

      Marcus – WFHW

  • I tried out aliexpress.com in November to purchase a jersey for my kid’s Christmas present. I still have not received the jersey, but the seller says it was delivered. There is no way to track the delivery and the dates don’t add up. The seller was trying to get me to change to another jersey saying “blue no goods, you change jersey”..and then said it was delivered 2 days later. Very annoyed at this site. First and last time I will be that dumb consumer.

    • Hi Dora,

      Thanks for sharing your experience with AliExpress.

      There are just so many loopholes within this company’s business model that work AGAINST the paying customer. It doesn’t make an ounce of business sense to me.

      They need to start thinking more about the consumer experience and the impact it has on repeat business.

      I know that many of my visitors have had positive experiences with AliExpress, but they have a process that reduces the risk when purchasing goods.

      That might be a good thing…but a potential customer should not have to go to these lengths! AliExpress themselves should make it completely safe for anyone to make a purchase.

      I continue to scratch my head over AliExpress and the consumer experience they have created.

      All the best to you, Dora.

      Marcus – WFHW

  • I have been using aliexpress for quite a while, and I have hit a snag or two, but tbh it’s no different than buying off eBay. I bought a 3DS off eBay and got shipped a book, and eBay refused to do anything about because I couldn’t prove it.

    That said, in my experience, you should avoid electronics off aliexpress. I have never had an issue with anything else, but electronics are usually trouble.

    I have spent thousands of dollars on the site and probably had 2 or 3 issues, one instance they did actually refund my money.

    • Great advice, Dman. Your experience with AliExpress will definitely be of some benefit to my visitors.

      Thanks for stopping by!

      Regards,

      Marcus – WFHW

  • I’m an Aliexpress regular buyer. Yes, there’s a lot of bad sellers trying to cheat you. But you need to find good ones. I’ve been buying for 5 years long. I have an 19k usd order from my 5* supplier and without problem for cctv equipments. The strategy is not to buy the cheapest stuff. Keep an eye on the protection time and negotiate with seller before ordering. Not knowing some tricks, newbie buyers loose some money.

    • Hi Salas,

      It’s great to hear that you have a process in place that works and a supplier that you can trust.

      Thanks for stopping by and sharing your tips with my visitors. I wish you all the best with your business.

      Marcus – WFHW

  • I have bought a Xiaomi Mi5 phone from a seller and he scammed me by sending two dummy phones. I am still waiting for a refund, the seller won’t accept return and full refund nor a partial refund. Beware when you buy anything worth a hefty sum.

    • Sorry to hear about your experience with AliExpress, Vanni.

      I hope everything gets sorted and you get a refund. It would be great if you could keep me in the loop for the benefit of my readers.

      Have a great weekend.

      Marcus – WFHW

  • It’s simple alibaba/aliexpress make their money off new customers that haven’t heard or read about (which is hard to understand because most ads I come across have hundreds of comments negatively describing poor outcomes) there reputation and just see the cheap prices. They don’t care about repeat customers because new ones come in everyday, so therefore don’t care if customer is unhappy.

    • Hi Lisa,

      An interesting and most likely correct theory.

      It’s actually common for businesses to operate in this way…making the new customer a priority over existing customers.

      I’d like to think that they eventually get what they deserve for operating in this way. Surely they would have greater long term potential if they treated their old and new customers equally?

      It baffles me!

      Thanks for your input, Lisa.

      Marcus – WFHW

  • They definitely give you the run around. Cancel any orders you placed immediately as even if you want something, it says in small print that it can take up to 60 days to get it. So ridiculous. They speak in circles and you never quite get results. Contact your cc company and have them flag the charge as this company is a fraud in all ways. They are just trying to make money, as we all are, but their practices are shady.

    • Hi Claire,

      Thanks for your thoughts on AliExpress. I agree that when there’s a problem with an order they make it difficult to get a positive resolution. It’s such a shame they don’t place greater importance on the customer, but unfortunately it has been that way for some time.

      I will just add, as many others have, not every purchase you make on AliExpress will lead to a negative situation. Many of my readers have commented on positive experiences but there should definitely be more protection in place for those who fall victim to the scammers out there.

      Thanks for stopping by, Claire!

      Marcus – WFHW

  • Buyer beware is exactly right. Buy from this site and you are tossing the dice. In my experience when you make a purchase you are at the mercy of the seller, some are legit and others are unscrupulous. I have had dealings with both. But if you do run into problems do not expect any customer service. They will always side with the seller. I ordered some items that never came and they asked me to prove I hadn,t received it. After contacting my post office they said There was no record of my order. Yet how do you show you do not have something? It was rediculous. They did nothing for me and released payment to the seller. I’ve now had a few poor experiences with aliexpress and have decided not to use this site any longer.

    • Thanks for sharing your experiences, S.

      I’ve received many similar comments about Aliexpress in the past, so your comments will only re-enforce the views of others.

      Thanks again and have a great day!

      Best wishes,

      Marcus – WFHW

  • My credit card was charged by Aliexpress.com London GBR. I live in Australia. It was USD. Never brought online with the card. Not an Aliexpress or Alibaba customer. Aliexpress won’t assist as states privacy policy for buyer! What about my privacy that was breached by them processing the charge.

    • Hi Aussie,

      I believe this is likely to be a case of identity theft more than anything, and probably not connected directly with Aliexpress.

      However, thank you taking the time to let us know. This would definitely be something that you should discuss with your credit card supplier asap.

      Best wishes,

      Marcus – WFHW

  • I purchased two Samsung S6 phones July 2. They arrived July 7. None of the chargers worked. One phone stopped working after a day. The Seller agreed to replace the phone and suggested a 4G LTE upgrade for $10.00. I had to ship the phone back ($18.00) The day after I shipped the phone the 2nd phone stopped working. I notified the seller and decided to wait till the new phone arrived. Three weeks later the new phone arrived. That phone would not recognize the SIM. Contacted seller and AliExpress. Seller would not return emails or Skype. AliExpress to me to follow their complaint process, which I did. In the process of trying to work this out. My carrier said that my phone was stolen and shut off my service. It took two days to get my other phones unblocked. As of today, AliExpress told me that the Seller was out of business and there was nothing that they could do at this point. If you look deep into their structure, there is no way to contact them directly. Only means is through their CRS and they are worthless is resolving issues. I am out $421.00, all due to AliExpress failures to protect their buyers. DO NOT purchase anything through AliExpress. There is a very good chance you will lose your money and own a worthless piece of trash .

    • Hi PJ,

      Yes, your experience highlights the fact that buyers protection at AliExpress is the weak link. I have said this so many times before, but why would such a large company fail to place importance on this crucial part of the buying/selling process? I simply cannot understand how a company can survive without greater emphasis on customer satisfaction.

      Thanks for stopping by and sharing your experience, PJ.

      All the best,

      Marcus – WFHW

  • I’ve ordered many things from AliExpress, and so far they have been up to standard. The sellers are quick to respond and they also help me with things like tracking and information about the product involved.

    I find that shopping apps and websites like AliExpress can be trusted, however you do need to check things like reviews and ratings on the products, just to be sure.

    I’ve also used shopping apps like Wish, who, like ALiExpress, are quite accurate and give fairly cheap prices and discounts rather than the over-priced product we get in the UK.

    IT CAN BE TRUSTED, IT’S JUST WHO YOU’RE BUYING IT FROM THAT YOU NEED TO LOOK OUT FOR!

    • Perfect conclusion there, IbbyDar. You need to be wary of the sellers.

      In addition to that I would also like to point out my biggest concern…how Aliexpress appears to favor sellers over paying customers. It’s something that I see consistently, and I feel it contributes to the poor customer satisfaction associated with AliExpress. If they get that bit right I think they will go a long way to addressing their biggest issues.

      Thanks for stopping by and sharing your thoughts.

      Marcus – WFHW

  • DO NOT BUY FROM ALIEXPRESS !!!
    I ordered a product for Android following the seller confirmation that the product is indeed for Android. When I got it, I found out that it is for MS Windows. After I placed a dispute and provided all required evidence, the so called “arbitration” decided to refund only 40% of the money, because that was the seller suggestion.
    It looks like Aliexpress is a “buy and pray” site.

    • Hi Yanu,

      Sorry to hear about your experience with AliExpress. It’s yet another example of the unfair customer service that appears to put sellers ahead of buyers.

      Best wishes,

      Marcus – WFHW

  • I have just purchased my first and last item from aliexpress, it was a laptop screen, I had initially purchased one through ebay only to discover the I/O port was on the wrong side, the exchange process was painless with a full refund of my return shipping also. Now aware of the right left I/O port issue, I continued shopping and found the product on Aliexpress with a photo showing the I/O port on the correct side. I emailed the seller to confirm it was on the correct side and he replied saying it was as pictured, so I ordered. When it arrived guess what it was on the wrong side, so with no experience in how this was done I opened a dispute, problem it wanted photos and videos which I selected and “uploaded” it told me they still needed to be uploaded. I then contacted the seller directly and once again thought I uploaded a photo, 3 days later they contacted me and said they would need a photo, at that point knowing I had provided the photo I exploded and replied that I had trusted his information before purchase and found it a bit rude asking for a photo. I then tried to complain to a human being at Aliexpress, I had to google it to get through to a human at Alibaba live chat who put me through to a human at Aliexpress live chat. Instead of taking control of the situation they asked for a photo, once again I explained the situation and they said the only way it could be dealt with was through initiatting a dispute and they would show me how to do it. At that point I closed the conversation as much as I dont want to loose AUD$104, I make that in two hours work and I had already wasted between two and four hours.

    • Hi Matt,

      Your story sums up how frustrating it can be when a buyer is let down by both a seller and the support system in place at Aliexpress. Whilst it’s great when you find good sellers on Aliexpress, the bad ones continue to sell inferior goods and basically getting away with it. I cannot for the life of me understand how a business can operate in this way.

      Wishing you all the best, Matt.

      Marcus – WFHW

  • I have been purchasing clothing, clothing accessories and simple medical devices from AliExpress for about one year. I am a careful shopper, doing as much homework and research as I can before the purchase. I study the fabric and size, taking into consideration that China goods are measured in the Metric system. One inch = 2.54 cm. You simply cannot buy clothing using the “small, medium, large” or “10, 12, 14, etc.” of American clothing goods. I also consider the rating of the seller, as AliExpress provides a grading system for each supplier.

    So far, I am extremely happy with about 90% of goods received. There were only about 5 disappointments; where the product was supposed to be larger, but arrived too small (Chinese are petite); or wrong color was shipped.

    When I submitted questions to suppliers, they answered in a speedy fashion. Expect a one to two-month wait for most goods, but well worth the wait. Learn the system and you can take advantage of some great bargains.

    • Some great advice there, Silverliner.

      It definitely makes sense to be really careful when ordering goods, especially clothing were sizes can be very different around the world.

      You’ve offered some great advice here and I’m sure your comment will be very helpful to my visitors. Thank you!

      All the best for now…

      Marcus – WFHW

  • I heard a positive news story about Aliexpress awhile back so decided to make a purchase. Big mistake. They made a big error on my order and wanted me to pay $25 to ship a $35 purchase back to them. I understand needing to pay return shipping if the error was on my end or I decided that I didn’t want the product for some reason that was not their fault but not when the error is on their end. Back to ebay I go…

    • Hi Teri,

      Sorry to hear about your experiences with Aliexpress.

      Your story typifies everything that frustrates me about Aliexpress and how they handle customer service in particular.

      It’s a key factor that *should* be more important to them. Sadly, it’s not.

      I wish you every success over at eBay.

      Marcus – WFHW

  • WARNING DO NOT BUY!!! unbelievable this site is still online – pure rip off

    buyed around 30 items in the past year. most were highly different from the desciption. sizes are pure luck someone sells an m which is an xxl from another buyer, even their size tables are totally inacurate ?! why do they have them???!!! items look good in the pictures but are ugly in real just google “aliexpress real vs expectation”. but there are also a very few good seller. if you buy 10 item i would say one or two are like expected.

    big problems:
    1. seller ratings are only for shipping. if someone receives an item he gives normally 5 stars. THE RATING DOES NOT REFLECT THE ITEMS QUALITY.

    2. their “support” team is horrendous. i claimed 2 items who were totally rip off and had nothing to do with the description, i provided more than enough evidence and got nothing… not even an explanation they just closed my case.

    in one case the seller said he shipped me the requested item and that i am a liar (only half the ordered and payed items were in the package) ok can happen right? second one was a fake Adidas shoes for 60$ it was not even with a logo and the sole was not fixed (you have seen glue…) what would you think did the support (according to their terms for fake items you get a FULL REFUND!)? yes exactly closed the case without any words why.

    D O N O T B U Y T H E R E !!! if you have luck and get a acceptable item it is never ever worth the stress you have!

    PS: i know NOT ONE rating site where aliexpress has more than 1 of 5 Stars! (and i know a lot!)

    Gerry
    Switzerland

    • Hi Gerry,

      Thanks for stopping by.

      Sorry to hear about your experiences with AliExpress, and yes they are consistent with many others who have left their comments.

      The one thing that surprises me the most about such a big company is the quality of the customer support. This really should be an area of focus when you are dealing with such a large volume of customers. It should be a priority to offer the best possible support to ensure the ongoing growth of the business but it would appear that it is anything but.

      Totally baffling!

      Best wishes,

      Marcus – WFHW

  • I bought Samsung galaxy mega 6.3 black for $339:99 on sunday, and on Tusday I was asking to change for a better samsung phone. i dont have no body to talk with. i was asked to go on computer to make a change or request a refound. irealy dont want that product. i am going to make case and claim through my bank right now if i can not contact them today.

    • Hi John,

      Sorry to hear about your experience here with Aliexpress. Nothing is as simple as it should be, right?

      I hope everything goes well with your claim for a refund.

      Best wishes,

      Marcus – WFHW

  • For those wanting to try I started using Aliexpress middle of last year mainly for plushies and some toys for my kids that are hard to find locally. So far I have received everything except for one item I have ordered. For the item that never arrived I lodged a dispute and got my money back a few days later (the seller gets some time to respond). Some items I ordered took a long time to arrive (over 3 months) but that was due to postal service strikes with all my stuff sitting at one of our international depots for at least half that time.

    I have recently tried ordered some jewellery, hoping it goes the same way but by the general speed and professionalism in response from the sellers to queries it doesn’t seem like it will be a problem.

    One warning, on the tech goods that have a price REALLY too good to be true just check if they have reviews, if not then avoid. I tried to buy a budget smartwatch for the fun of it as I couldn’t argue with price. Aliexpress actually have some type of monitoring system for suspicious sellers and the sale was paused for review. A few days later with the scam seller obviously high tailing it I was told I would be refunded, I’m expecting it in a few days, will say if otherwise but looking back so far I don’t see a problem.

    • Hi Matthew,

      Thanks for the great input.

      You highlight something here that is becoming a consistent and obvious factor…smooth transactions on Aliexpress are not just dependent on the seller, they are also dependent on the type of products you are buying.

      From the feedback I receive here it would appear that buying anything related to the technology industry, especially crazy cheap deals, is often where issues arise. I think you proved that with your attempted purchase of the smartwatch.

      That said I am pleased to hear that you have had few issues with the purchase of kids toys and I hope this continues for you in the future.

      All the best,

      Marcus – WFHW

  • i am promoting aliexpress and now i have 3000 points , but my points dashboard showing only 5$ coupon to redeem , all opther people have 5$ , 10$ , 20$ , redeem option , then why not me.. i want to redeem 20$ coupon .. can any 1 help me ? i dont know whats wrong with my aliexpress and points dashboard. thank you

    • Hi duaa,

      I have never promoted AliExpress so I don’t know what the issue might be here. My advice would be to contact AliExpress support, probably the affiliate dept would be the best choice, and they should be able to advise you on the issue with your points dashboard.

      Best wishes,

      Marcus – WFHW

  • I ordered a lot of clothes on December 1st, 2014 and today January 26th 2015 almost 2 months I ordered stuff from different sellers and 2 sellers ship within 2 weeks but this sellers Princes et princesses never ship their item to me they keep lying and lying about they shipped my stuff how come I haven’t receive if they really shipped? I order same days with 3 other sellers I received 4 weeks ago…I think I will loose my 85 UDS what a SCAM

  • I’m considering purchasing a prepaid visa at the store and paying for my ali express purchase with it so they don’t have access to my bank account. I wish they took PayPal. That’s sketchy.

    • Great thinking Abby! I actually do this for work from home products that I review. Not all of them, just the ones that I have concerns about.

      Best wishes,

      Marcus
      WFHW

  • I placed two orders in the last 10 months on AliExpress using three different cards (a Visa Debit, and two Visa Electron). The payment went through (as it does with Amazon and Ebay and any other online legitimate store, same shipping details, same cards), the money was instantly taken from my account. A day later I received a communication informing me that the order was closed due to security reasons. The electronic items I had tried to purchase were almost 35% less than elsewhere (hence me placing the orders). That I believe is the hook, the bait for us to use our cards and let them made the transaction. I am not business insider but I firmly believe that, even though the money was returned (in one instance at least.. still waiting for the second transaction to be reimbursed), the transaction must have generated somehow a profit to them.
    A scam?
    Wish someone with banking backgound would look into this matter soon. I am tired of this Chinese fraud

    • Very scarey stuff, especially considering the transaction was closed the next day.

      At least you did get your money back for one transaction, but it is a concern that your credit card details have been accepted then declined within the space of 24 hours. It makes you wonder what they can actually do with that information.

      Best wishes,

      Marcus
      WFHW

  • Since last 06 months I have started buying on Aliexpress but I was member of Alibaba.com since last 6 years and never tried purchasing from that website before.

    Now in last 3 months I did USD1000 purchases from them found them my God too cheap prices I can never believe that someone can give me a chronograph watch which looks cost USD$60 is only USD$6, and when it receive it was amazing in quality.

    Only thing which I am not happy is quality of clothing and clothes whatever you buy from them is really not reliable.

    Electronics, Watches, Jewellery, Home décor rest all whatever I buy was amazing in quality I will recommend Aliexpress.

    • Hi Raja,

      It’s great to hear of someone having a positive experience with goods purchased on AliExpress. Thanks also for sharing your thoughts on items that you have found to be of poor quality. This information will be very helpful to my visitors.

      Best wishes,

      Marcus
      WFHW

  • Anybody has experience of working with Aliexpress not as an ordinary buyer but as an Affiliate? I thought about trying it. Is it worth it? I mean risking my reputation and starting affiliate business instead of just my own ecommerce store (where I can check the quality of products and the delivery)?

    • Hi Mike,

      Good thinking but there might be more than an element of risk here due to the fact that you would be relying on the supplier completing the order. As you can probably tell from the many comments here, finding reputable suppliers at Aliexpress is not easy.

      Best wishes,

      Marcus
      WFHW

  • Hello Marcus, Thanks for the info. Yes, I am completely agree with you that AliExpress is not a scam but few sellers are there who make buyers to fel like its a scam. So every one should check the seller’s profile and reputation before making purchase.

    That’s what I know. Have a good day.

    • Totally agree with you there, Veer.

      Using Aliexpress is not without risk so be careful and apply some common sense before buying.

      Best wishes,

      Marcus
      WFHW

  • I have used aliexpress a couple of times now and i have always recieved the right products and am happy with the service but everytime i make a payment, extra money is taken out of my account. Last time it was only small amounts like $10. but yesterday it an extra $34 was taken out of my account. I could clearly see the 5 payments made to the different sellers, but there was that $34 payment made to aliexpress.com. Im not sure what to do about it :/

  • Beware of ALIEXPRESS
    Do not buy any stuffs from aliexpress it is all fake product and send wrong product still you have to pay at-least 50% of product price that also after struggle 1 month by placing dispute case and if your right then you get only 50%. And In Chinese pink color is called red so be careful about aliexpress. I have brought the red color case with screenguard for my tablet. but they send me the pink color case without screen guard. I have made a disputed but the seller rejected it and says this color is called red in china. So I have escalate the dispute to there case management team. they are not reply me for more then 22days then I contacted them via chat and request them to look in to it. Then there case management team check the case and accepted that this is wrong color but we can make only 50% refund only and close the case. Why I have to pay for the goods we don’t want it. So Please guys do not by from aliexpress

    • Hi Balaji,

      Sorry to hear about your experience with Aliexpress.

      From what you have said it sounds very much like your issue related to the color of the phone case. I’m fully on your side here as red should be red so something should be put in place to warn potential customers if they are buying color-specific products from China.

      This is yet again another example of why people are so frustrated with the Aliexpress service…relatively minor issues that should be easy to resolve.

      Thanks for stopping by, Balaji, and the best of luck with all future online ventures.

      Marcus
      WFHW

  • I personally love Aliexpress. I mean… free shipping, ridiculously cheap prices… of course some stuff won’t be the highest quality but I have yet to receive something that was bad. However I do keep my purchases to relatively simple items: a stuffed animal, stockings, corsets (all the corsets I have gotten have been AMAZING quality and an amazing buy for the price) and a necklace or two. Also never had a problem with any fraud. I’d say keep the expensive and important stuff to in-person sellers and the cheap and easy things to those with free shipping.

    • Hi Emily,

      Great to hear about a positive experience from an AliExpress customer!

      You echo the opinions of those who have posted here with good advice when dealing with Aliexpress. Keep it simple in terms of expense and quantity and then if something should go wrong it is not a major financial loss. Also finding trusted sellers is very important.

      Thanks for stopping by!

      Marcus
      WFHW

  • I ordered a dozen glass crystals through a seller from aliexpress. While they did arrive, the seller made NO ATTEMPT WHATSOEVER to assure that they were shipped properly (i.e., all were thrown in a bag without any wrapping around them) and as a result, all were broken either completely in half or chipped at every single facet and were unusable. I am suspicious that they may have even been broken prior to purchase, and that they did this to unload defective merchandise and extort shipping/handling fees. I send a photo pf the damaged merchandise and was told that if I wanted a refund that I had to pay shipping to return the merchandise, which I refused to do due to the fact that the costs were high, no resale was possible on their part, and that they had shown complete negligence in their shipping. The dispute process was a joke; I ended up putting a stop payment through Visa instead. As far as I can tell, there is no way to air a grievance to aliexpress on a frozen order, so I hve decided not to do any further business with them and I am sharing my experience where I can. Also, I have to say that prices on ebay are comparable if not better. Aliexpress is simply not worth the headache.

    • Hi Emily,

      Thanks for sharing your experience with AliExpress.

      Once again this highlights how buyers are at the mercy of some unethical sellers when buying goods, and in addition it also highlights where AliExpress should be sealing the holes in their leaky bucket.

      Yes, there are things that people can do to greatly reduce the risk of buying dodgy goods, but it is not a 100% guarantee.

      Thanks once again for sharing, Emily, and I am pleased to hear that you have at least been able to stop the payment to this seller.

      Best wishes,

      Marcus
      WFHW

  • I ordered a phone, it worked for 1 week and having a hard time getting an address to return the phone after, they assure me that I have warranty on the item. There’s no customer service on Aliespress, I would advise people to refrain from buying from Aliexpress. I will never buy from them again

    • Sorry to hear about your experience, Diana.

      This is the kind of situation that Aliexpress should be taking note of…a customer has a bad experience and as they don’t receive the right level of support, the customer will never come back.

      It really shouldn’t be this way.

      Thanks for stopping by and sharing your story, Diana.

      Marcus
      WFHW

  • I’ve never had any problems with Aliexpress and I’ve had about 15 orders there. The key is to ALWAYS check the feedback people leave! It’s really not that hard to find a good seller if you just check their feedback! You can even sort products by “top rated” and “seller rating”. If you get ripped off the fault is obviously on the sellers side, but you should have done your homework before buying.

    • Great advice, Anja, and it’s a logical approach that everyone should take when considering purchasing goods from Aliexpress.

      Regards,

      Marcus
      WFHW

  • This is the first time that I was deceived on aliexspress.
    The seller zhao yuqiao did not want to talk to me.
    He did not want to give me back my money or exchange shoes,
    that he send to me.He agreed that made ​​a mistake
    the size of the shoe and then simply ignored all my
    questions about how to fix this problem.
    Looks like aliexpress don`t care about reputations and
    customer satisfaction.I Think I lost my money ,but this gonna be
    last time I buying any thing on aliexpress.

    • Hey Oleg,

      I think this has more to do with the seller rather than AliExpress. That said, AliExpress should have a process in place to deal with situations like this. It’s not exactly rocket science.

      Thanks for stopping by, I really appreciate it, and I hope that you have better luck elsewhere with your online purchases.

      Best wishes,

      Marcus
      WFHW

    • Hey Oleg,

      I think this has more to do with the seller rather than AliExpress. That said, AliExpress should have a process in place to deal with situations like this. It’s not exactly rocket science.

      Thanks for stopping by, I really appreciate it, and I hope that you have better luck elsewhere with your online purchases.

      Best wishes,

      Marcus
      WFHW

  • aliexpress is indeed buyer beware. the sellers are not dishonest, I have had to get my money back a few times with little problem. But honestly, unless you are an expert at what you are buying, you shouldn’t buy wholesale. Just because your local electronics store is run by teenagers who know nothing, doesn’t mean experts haven’t picked what to sell there.

    • Thanks for your tips, Joseph.

      As has been mentioned many times throughout the replies to this post, there are a number of things that you can do to reduce the risk associated with buying from sites like AliExpress where the customer is at the mercy of the seller.

      Yes, there are genuine sellers on there, but unfortunately there are also dishonest sellers – purely because the system allows them scam the buyer with considerable ease.

      With that said, I am pleased to hear that you haven’t had too many problems with your purchases/refunds. As you rightly say, it is definitely a buyer beware way of purchasing goods online.

      All the best,

      Marcus
      WFHW

  • Hi WFHW, i was about to make 6 purchase with aliexpress, clothes and a jewelry, now that i’ve read such comments, i’m having second thoughts. No wonder they’re price are low than the usual. And i’m having goosebumps, thanks god it was raining like dogs here, so i decided not to the send the money as of now. Whew. Thank you. Your site is very helpful.

    • Really glad to have helped you out here, luvlee!

      You can see from the comments to this post that there are definitely issues associated with buying goods from AliExpress, and I am very thankful that people share their experiences.

      Hopefully this goes some way to helping Aliexpress improve their service for the good of their business and the paying customers.

      Best wishes,

      Marcus
      WFHW

    • have been using aliexpress for about 8 months now. a lot of orders. really enjoy using them, have had a couple of run in with sellers, but I am well satisfied with the co.