I’m sure you are finding out if you want to work from home that there are plenty of options, with call centre support being one of them.
Alpine Access is one of the better known online companies that gives their “employees” the opportunity to train and work from home. There is some small talk online about Alpine Access being a scam, and we’ll address those claims during this review as well.
Alpine Access Jobs
Have you ever called a customer care phone number because something you purchased didn’t seem to be working properly? Chances are if you have, you may have been talking with a customer care support that has been “outsourced” to a company just like alpineaccess.com, and you didn’t even know it!
Alpine Access employees, or Customer Care Professionals (CCP) as they preferred to be called, handle all types of customer care related calls for the industry types listed below:
- Financial Services
- Media & Entertainment
- Member-based Organizations
- Travel & Hospitality
The first thing that you should know is that to work for Alpine Access you must be eligible to work in the US (they do hire from Canada too), and research shows that Alpine Access only hire from 40 out of the 52 states across the US. To clarify…you are employed. This isn’t a self employed gig.
There is an in depth application process to getting a job on alpineaccess.com, however the application and security vetting seem to me to be in everybody’s best interest. Yet it’s after these final stages of the application, once accepted and offered a position, that some are asking is Alpine Access a scam?
When you are offered an Alpine Access job for the first time they must conduct a background and credit check on you. In doing so they ask you to pay $45 towards the background and credit check, it’s non-refundable and may turn up results that mean you don’t get a job.
This is where the scam claims are coming from and they are unfounded. A company like Alpine Access would buy basic background checks for between $50 and $150. If they wanted a more detailed check it would be between $200 to $500, so no Alpine Access scam…just honest vetting.
Once you have passed the application process you are given training and access to your CCP clients software. you’ll have between 3 days – 10 weeks of training which you will be paid for.
The hourly wage for employees of AlpineAccess.com is currently $8 per hour and you get paid fortnightly. The pay is not great, but it does afford you the flexibility of working from home. The training, support and expectations from your team leaders on the whole seems to be robust and there is no reason to think otherwise.
Imagine the scenario…your client is Microsoft and you are hired to be a CCP for the Xbox, it stands to reason that you would be given all the available training and info you need on Xbox fault diagnosis and fixes. Whilst you may be working for Alpine Access, to the customer on the phone you are the Xbox support team, an extension of Microsoft themselves and they would expect you to behave accordingly.
The ‘not so good’ about Alpine Access
It’s not all roses though at Alpine Access and I’d be painting a false picture if I said it was. Often your scheduled hours will change meaning that you will need to be flexible with your other arrangements.
Pay is low and getting a pay raise could take a while. Some of their clients expect you to put in up to 3000 hrs before you are considered for a raise and incentives for performance only feature in a small percentage of Alpine Access jobs.
There are also a lot of folks saying that they feel unappreciated as a customer care professional, and that’s a shame because there are some who have a lot of praise for their team leaders and managers. Consistency of the management team does come through as something that Alpine Access could improve upon.
As work from home jobs go, Alpine Access is a legitimate outfit and you could do far worse than joining their work force of customer care professionals. However, it’s not going to make you rich and your earnings are capped by the amount of hours you can work a day. If you need to earn more than minimum wage, you might want to consider our recommended opportunities that offer greater earning potential.
~ Tony B